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Center Representative Customer Service

Location:
Waterloo, ON, Canada
Posted:
January 15, 2022

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Resume:

Reese Kang

437-***-****

reese-kang

adpxlv@r.postjobfree.com

PROFFESSIONAL EXPERIENCE

A hard-working, motivated thinker

with a proactive attitude towards

solving problems creatively and

efficiently

EDUCATION

Candidate for Bachelor of Business

Administration

University of Wilfrid Laurier

2021-2025

Major in Business Administration

Recipient of University of Wilfrid

Laurier President's Gold Scholarship

EXTRACURRICULARS

St. Augustine CHS Business Banquet

Lead

Sept 2019 - Jan 2020

Created visual marketing content

and promoted through marketing

techniques

Increased engagement by 32% and

raised over $10,000 towards

charity

Women In Leadership Laurier

Sept 2021 - Jan 2022

Participant in a small group of

women entrepreneurs

Increased social media post reach

by 56%

Facilitated the planning of events

with operations team to ensure

attendee satisfaction

OTHER EXPERIENCES AND

AWARDS

Member of City of Markham

Fundraiser Leading Team

Canadian Arts Competition Top 10

4 year Kumon Institute Education

tutor

Marketing Developer

Genevie Clothing Jan 2019-Sept 2020

Developed and created Genevie website on Etsy with interactive features to ensure customer user experience Created marketing content on over 3+ platforms (Instagram, TikTok, Wix)

Resulted in over 75,000 impressions across all

marketplaces, with orders from 20+ countries

Development Mentor

Project Snapshot June 2020-Aug 2020

Aided Project Snapshot in successful marketing initiatives by using social media engagement

Worked closely with a group of ambassadors and attend weekly meetings to brainstorm initiatives

Led and engaged in monthly sessions to increase

professional development, personal development and various networking opportunities among a close-knit cohort Call Center Representative

HomeLife Landmark Realty Inc Sept 2020-Jan 2021

Created and implemented solutions to achieve customer satisfaction while leveraging real estate tools to build relationship metrics with valued clients and customers Delivered excellent customer service by solving 150+ client and real estate agent problems/inquiries regarding our services and exceeding customer expectations

Managed 100+ inbound and outbound calls per day in fast- paced and change-orientated environment

Associate Financial Assistant

Youth Political Organization Jan 2021-May 2021

Worked in a team setting on a weekly basis to manage financial actions and planning within the organization Analyzed the organization's financial strengths and weaknesses

Contributed a share of efforts in business development process by acquiring new clients/customers and offering them effective and cost-efficient solutions

PROJECTS

City Of Markham July 2019-July 2020

L.I.T Curriculum

Indulged in a 1 month curriculum that tackled a variety of leadership development projects, management and modern skills

Then, assisted in managing this program for youths with over 100+ participants yearly and over 40+ sessions per week



Contact this candidate