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Member Team Customer Service

Location:
Surrey, BC, Canada
Posted:
January 14, 2022

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Resume:

Shubham Sharma (Sam)

Phone: 778-***-**** adpxcq@r.postjobfree.com LinkedIn URL: samsharma10

Seeking a Paid Internship or Entry-Level Opportunity in…

Software Engineering

Computing Studies and Information Systems Diploma graduate offering a strong foundation in software engineering and programming principles across multiple platforms.

Experienced in object-oriented programming; developing, testing and debugging code; designing interfaces; and administering systems.

Quickly learn and master new technologies; successful working in both team and self-directed settings.

Education

Douglas College – New Westminster, BC

Computing Studies and Information Systems Diploma, Graduated February 2020

IT Helpdesk Ticketing System Project:

-Project Scope: Worked as part of a three-member team on a three-tier helpdesk ticketing system. Designed an interface for user, support and admin. The user can, create, comment, track and obtain solutions for their support requests.

-Tools: JAVA, Hibernate ORM, MySQL, eclipse IDE, git.

FoodToGo Project:

-Project Scope: Worked as part of a three-member team on a Food ordering and delivery app. The user can select the restaurant and select the items to order. The user information is showed in my account tab. User can review the order. When the user places the order, the information gets added to the database.

-Tools: Android Studio, JAVA, MySQL.

Dental360 Appointment Booking System Project:

-Project Scope: Worked as part of a two-member team on an appointment booking system. The user can book appointments and view appointment schedule. The employees can check their schedule. The admin could perform CRUD operations on the database also change appointment status.

-Tools: C#, ADO.Net, Entity Framework, Visual Studio.

A few of the courses completed:

Intro to Programming I & II

Data Structures and Algorithms

Software Engineering

System Analysis and Design

Client Server Systems

Intro to Mobile Application Development

Principles of Accounting

Multimedia Web Development

Web Server Scripting

Advanced Web Programming with JavaScript and AJAX

Database I & II

Networking and Security

Introductory Marketing

Work Experience

People To Go

Second Line Field Service Technician, January 2021 to January 2022

Provide maintenance, and repairs on Financial/ATM and Retail POS systems (first-line and second-line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory/region.

Coordinate and deliver customer satisfaction driven mechanical service with teammates, dispatchers and territory managers.

Provide continuity of customer operations and high levels of customer satisfaction.

Identified and corrected performance issues.

Followed internal procedures for change management, incident management and escalation.

Escalated unresolved issues to appropriate level.

McDonalds – Coquitlam, BC

Crew Trainer, September 2017 to Present

Providing excellent customer service.

Area Leader.

Following proper safety and health procedures.

Training new employees.

Target Personnel—New Westminster, BC

Warehouse Worker, January 2017 to August 2017

Loading and unloading boxes from trucks.

Following proper safety procedures, including ergonomics.

Technology Summary

Front End – JavaScript (React.js, jQuery), HTML, CSS(SASS/SCSS), Bootstrap

Back End – Node.js, PHP, Firebase

Database – SQL, MongoDB

Languages – JAVA, C++, C#, Python.

Frameworks – Express.js, Entity Framework, ADO.Net

ORM – Hibernate

Testing – Selenium, Junit

Hosting – Heroku, Firebase

Design – Adobe Xd.

Other Tools – Git, npm.

Personal Projects

YelpCamp:

-Project Scope: Developed the final project for Web Development Bootcamp by Colt Steele (Udemy). The web app allows user to authenticate, create, read, update and delete campgrounds.

-Tools: Node.js, Express.js, Mongo DB, Passport.js, Cloudinary API, Google Maps Geocode API, Heroku, Vs Code, git, etc.

(For more info, visit the portfolio website, mentioned above.)

PurrPals:

-Project Scope: A social network for cat owner for posting pictures and status. Web app offers likes, comments, user profile, notifications, and authentication.

-Tools: React.js, Firebase, Node.js, Express.js, Vs Code, Heroku, etc.

(For more info, visit my portfolio website, mentioned above.)

Certificates

Certificate of completion of Web Development Bootcamp by Colt Steele (Udemy).

Certificate of completion of training in C, C++ from RICCS, India.

Attended a 6 weeks training on Web Designing at Caliber Quotient, India.

Interests

Hobbies include, basketball, trekking, and, learning new ideas/concepts.

Languages: Fluent in, English, Hindi, and Punjabi.



Contact this candidate