NOUSHIN FARASAT SENIOR CLIENT & OPERATIONS PROFESSIONAL

§ Roseville, Sacramento § 408-***-**** § adpxb1@r.postjobfree.com § LinkedIn Profile Link § Passionate customer engagement strategist with over 25+ years of experience generating top-selling performances through providing hands-on coaching, customer engagement initiatives, and streamlining corporate operations for over 10+ direct reports and 30+ employees. Broad range of background experience has encompassed large-scale in-store remodeling, change management road- mapping, and ground-up operational lifecycles within the various big box and specialty retail environments with an annual budget of up to $12 million. Primary focus has been to include immersive customer engagements, visual promotional restructures, and immersive team-building ventures that ensured inclusion, diversity, and open-minded creativity. Looking to leverage these skill sets through an opportunity within an operations director position, that is dedicated to change management strategies and customer advancements.

• MS Suite 365, Google Docs, POS, ADP Systems

• B2C, B2B, CRM, ROI & OMNI Methodologies

• OSHA. HR, SOP, LP & Security Compliances

• P&L, Budgeting & Scheduling Fundamentals

• Supply, E-Commerce & Retail Store Lifecycles

• Close Executive & C-Level Collaborations

• Strong Service & Negotiation Techniques

• Talent Sourcing, Hiring & On-Boarding

• Portfolio Project & Program Management

• Successful 3rd Party Vendor Partnerships

EDUCATIONAL BACKGROUND

Ñ Bachelor of Science (B.S.) Business Administration, Menlo College, Menlo Park, California PROFESSIONAL EXPERIENCE

FLAGSHIP STORE DIRECTOR 2018 – 2019

SUR LA TABLE / PALO ALTO, CALIFORNIA

Streamlined store lifecycle operations at a brand level, focused on successful corporate integrations of individual store processes, performance development, and organizational fundamentals for 10+ direct reports, 4+ CLs, and 40 + associates across $6 million in annual volume. Worked cross-functionally across department teams and clients to gather hands-on client feedback, visual allocation opportunities, and marketing impacts within chef presentation areas, cash-wrap processes, and customer service performances. Consistently evaluated forecasted data and internal training performances to analyze operational pain-points, and develop tailored plans to hit targeted goals, objectives, and critical projects. Acted as a main liaison between corporate executives, regional management, and field teams with the assurance of marketing, allocation, merchandising, L&D, and operational functions.

• Achieved #1 store in the entire company due to change management strategies, dynamic food visual stations, and client forward approaches.

SENIOR STORE MANAGER / DISTRICT TALENT 2012 – 2018 VICTORIA’S SECRET / NEWARK, CALIFORNIA

Provided on-going cross-functional support and team leadership to 4+ direct reports, 3+ category supervisors and 30+ associates involving $4 million in annual sales. Ensured performance delivery through cross-functional team communications, KPI analysis, LP directives, and fitting room operations across all areas of sports, beauty, intimate, and e-commerce areas.

• Catapulted “Private Label Credit Card” and OMNI-channel strategies with the relaunch of the corporate loyalty programs.

• Awarded for transforming all KPIs and conversion rates through an increase in both customer engagements, seamless transitions, and merchandise availability.

GENERAL MANAGER- DISTRICT SELLER PROGRAM 2009 - 2012 BANANA REPUBLIC/ PALO ALTO, CALIFORNIA

Oversaw 60+ employees and 7+ direct reports inside an annual volume of $12+ million, with a key focus on revenue deliverables, mass hiring directives, and critical financial controls. Assessed in-store actions such as shrinkage plans, P&L budget management, company policy adherence, and security standards, effectively pushing solution forward techniques and promoting sales strategies. Aided the support of all human resource and loss prevention issues related to safety, theft, fraud, behavior, and any internal investigations or confidential disciplinaries. Worked to guarantee that all areas of operations run smoothly for all customers, staff production, 3rd party vendors collaborations, and upper management communications, effectively promoting a safe, productive, diverse, and growth-minded workplace.

• Oversaw the “Top Seller” program, managing district consumer data, client retention, and behaviors of field opportunities.

• Created a local high school fashion show as a fundraising campaign to increase new business retention and traffic. SENIOR STORE MANAGER 2001 - 2009

TALBOTS / PALO ALTO, CALIFORNIA

Directed $6+ million in business by managing activities concerning merchandise flow, store upkeep, expense budgets, shortage prevention plans, and sales support functions of 30+ staff representatives and 3 direct reports.

• Reduced shrinkage from 6.3% to 2.5% in the first year, which brought up profit margin to 40%.

• Achieved among the highest regional sales increases (20%) with a $1 million single concept to a $6 million store.

Contact this candidate