Customer Service Back Office
Resume:
Kaitlyn Wogan
St. Albans WV *5177
**************@*****.***
EXPERIENCE
JUNE 2020 – PRESENT
INSTACART SHOPPER
This job is very similar to the Online Grocery position a Kroger’s except I mainly worked for myself and with myself filling customer orders when needed and delivering it to their door.
APRIL 2020 – JUNE 2020
ONLINE GROCERY/CLICKLIST, KROGERS
As a Clicklist team member my job duties consisted of filling online orders. These orders ringed from 30 items to over 100. If their item was out of stock it meant I had to find a similar item or a substitution. When my orders were complete I was expected to take them back to the Clicklist room and weigh them if necessary and stage them in their proper location. EX: Refrigerated products went to the refrigerator which was organized by numbers on the bags, freezer went in the freezer and ambient and oversize had their own necessary location. This position also required me answer phones, bring groceries to the customer’s car and load their trunks with all of their bags. Upon returning to the room I had to process the online transaction.
MAY 2019 – MARCH 2020
ASSET PROTECTION HOST, walmart
As an asset protection host, I was expected to greet and assist customers, check receipts, put stickers on returns and prevent theft all while keeping the doors and front area safe and clean. I had to watch and document suspicious activity and notify management as needed.
DEC 2018 – JAN 2019
FULL TIME KEY HOLDER, dollar general
My responsibilities at Dollar General consisted of providing customer service and assisting employees when needed as well as supporting back office operations. Details can be found under skills.
Jan 2017 – Oct 2018
ASSISTANT STORE MANAGER, DOLLAR GENERAL
The duties are the same as the position listed above with an addition of payroll, scheduling and more extensive management and back office responsibilities. More details can be found other skills.
EDUCATION
JUNE 2012
GED OR EQUIVALENT, Cypress Lake High School
SKILLS
Customer service 3+ years
Money handling
Deposit preparation and drops
Scheduling
Filing and records management
Order entry
Inventory control
Shipping Preparation
Merchandising
Stocking and backroom organization
Custodial
Navigation of computer software for training and documentation purposes
Loss prevention
Note taking and communication
STRENGTH
Strong work ethic
Communication
Flexibility
REFERENCES
Harrison Rivera 239-***-****, Work Reference (Store Manager at Dollar General)
Austin Noe 228-***-****, Work/Personal Reference
Laura Cheslog 304-***-****, Personal Reference
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