Juan David Hernandez

Fresh Meadows, Queens New York

718-***-****

adpx5c@r.postjobfree.com

Professional Summary

Goal oriented Travel Professional with over 10 years of extensive and diverse experience. To my customers I am an excellent listener and always provided the best travel experience within their reach. As a team player I shared my knowledge of destinations and booking systems to help our team reach our financial goals every month. My personality, knowledge and experience helped grow my personal clientele. So much that they referred family and friends from out of state and out of country. I have a passion for the travel industry. Whether it's the details and charm of a hotel or the experience of hiking up Machu Picchu and down to the charming cafes lining the streets of Paris. All these experiences are what make the travel industry the most satisfying to work in. Since arriving at American Express I have been introduced to a new level of professionalism and client interaction that is at an elite level. Platinum card members are among the most well traveled and savvy clients I have had the pleasure in assisting.

Professional Experience

American Express Platinum Travel & Lifestyle Services Counselor Jan. 2019 – Dec. 2021

Performance: Achieved the G1 Role Model which is the Highest rated Category for overall customer satisfaction, sales and efficiency. Ranked number 5 out of 700 + Platinum Travel counselors in commission(sales)

Provided outstanding service to Amex Platinum card holders in reserving First and Business class flight domestic and International. Worked with the card holders to arrange the best combination of flights as well as preferred seating. Platinum Card holders are very knowledgeable travelers and always required the best service.

Specialized in Luxury 5 Star Hotels and Resorts. Amex provides Fine Hotel and Resort properties throughout the world. Only the best properties in each destination with the unique amenities for the card holders.

Chauffeur Limousine service between the airport and destination was arranged on a daily basis.

Because of the quality of my service and experience I was also asked to service the Centurion Card holders when needed.

Liberty Travel Feb. 2011 – Sep. 2018

Created customized travel experiences throughout the world.

Detailed itineraries in Europe, Asia and South America consisting of Luxury Hotels, private transfers and sightseeing.

For customers that preferred a structured itinerary with zero hassle I would provide Tour companies like Trafalgar, Globus, and Collette.

In depth knowledge the diverse Cruise companies. From family lines like Royal Caribbean and Norwegian to luxury lines like Celebrity and Oceana. As well the magnificent Viking River and Ocean cruises. There is a cruise line for every type of traveler.

Knowledge of Airlines and which give you the best prices for diverse destinations throughout the world.

Going out of the box to get the customers what they need. For as many in-house suppliers that we worked with, sometimes I would need to find accommodations in the middle of nowhere or the tour guide that would go to the places someone saw on Nat Geo because Paris was of no interest to them.

Consistent seller with the financial goals being reached on a monthly basis. Always ranking yearly within the top 2 of our team.

A strength of mine is being able to multitask with various reservations and handling the issues that frequently come up while the customers are at the destination. Travel Systems

Sabre,

Flight Express (sabre based)

Redland (sabre based)

Reddocs

Calypso

Client

Encore (sabre based)

Education

Pratt Institute Degree of B. Arch.

Languages

Fluent in English & Spanish

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