Lori A. Pride

Dallas, Texas ● 214-***-**** ● adpx3c@r.postjobfree.com

Solutions Specialist

Professional with 10+ years in service of customers (internal, external) and strong data entry skills. Proficiency in government program including TANF, SNAP, CCG, and WIA.

Core Competencies

Data Entry ● Management of Personnel Resources ● Time Management ● Judgment and Decision Making ● Service Orientation ● Organizational Development ● Performance Management ● Complex Problem Solving

EXECUTIVE SUMMARY

Strong alpha-numeric data entry

Experienced in multi-state government programs including Greater Workforce Dallas, SNAP, TANF, and Work-In-Texas

Proficient in a variety of clientele including youth, disabled, veterans and ex-offenders

PROFESSIONAL EXPERIENCE

Customer Solutions Associate

May 2014 - Present

GREATER WORKFORCE DALLAS (THROUGH MMC)

Dallas, Texas

Keep records of customer interactions or transactions, recording details of inquiries or complaints

Resolve customers' complaints by performing activities

Check to ensure that appropriate changes were made to resolve customers' problems.

Complete forms, prepare change of address records, or issue service

Obtain and examine all relevant information to verify accuracy

Recommend improvements and procedures to prevent future problems.

Confer with customers

Human Resources Assistant

October 2012 - May 2013

PURSUIT OF EXCELLENCE

Dallas, Texas

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Record data for each employee

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

Examine employee files to answer inquiries and provide information for personnel actions.

Gather personnel records from other departments or employees.

Compile and prepare reports and documents pertaining to personnel activities.

Arrange for in-house and external training activities.

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Human Resources Clerk

January 2001 - September 2012

VEOLIA TRANSPORTATION

Dallas

Compile employee time, production, and payroll data from time sheets and other records.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Keep informed about changes in tax and deduction laws that apply to the payroll process.

Complete time sheets showing employees' arrival and departure times.

Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.

Process paperwork for new employees and enter employee information into the payroll system.

Keep track of leave time, such as vacation, personal, and sick leave, for employees.

Conduct verifications of employment.

Administrative Clerk, Safety and Training Dept Clerk

Review policies

Organize or work with detailed office records, using computers to enter access, search or retrieve data.

Post or attach information to files.

Data Entry

Payroll assistance with ADP entering bids quarterly

Billing Analyst

February 1991 - May 2002

AT&T Broadband

Dallas, Texas

Verify accuracy of billing data and revise any errors.

Resolve discrepancies in accounting records.

Contact customers to obtain or relay account information.

Compile reports of cost factors, such as labor, production, storage, or equipment.

Estimate market value of products or services.

EDUCATION & TRAINING

Business Management/Computer Information Technology

PLAZA THREE BUSINESS COLLEGE

Dallas, Texas

Administrative Courses

EAST FIELD COMMUNITY COLLEGE

Mesquite, Texas

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