Customer service/ patient accts representative

April M. Sattler

P.O. BOX ****, Fairview, New Mexico 87532

Home: 505-***-**** • Cell: 505-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Skilled, pleasant Medical Assistant accustomed to working in a fast-paced

environment while dedicated to providing effective quality care. Organized with

great detail,while continuing professional development in the medical field,

Offers relevant education with exceptional people skills to maximize the

efficiency of a facility.

CORE QUALIFICATIONS SKILLS

● Crisis intervention and resolution

● CPR/ First Aid Certified ● Electronic Medical Records

● Cognitive behavioral therapy

● Electronic Billing / ICD-9 Coding

● Community Organization Experience population.

● HIPAA Awareness and Preparedness Trained. ● Scheduling / Payment Posting

● Detail-oriented and extremely organized ● Reimbursement / Analyst of Ins. Benefits

● Excellent interpersonal skills ● Medical Assistant / Vital signs

● Culturally aware ● Proficient in Excel, Microsoft Word,

● Team player and Strong communicator Microsoft Office

● Empathetic and sensitive ● 2010 & EMR Bear Program, Relias.

● Violence prevention and de escalation.

PROFESSIONAL EXPERIENCE

VALLE DEL SOL OF NEW MEXICO

Intake Coordinator / Front Desk Receptionist / Medical Assistant

Espanola, New Mexico

08/2013 to 06/2019

● Interviewed and assessed clients in their home to assist the courts with custody decisions.

● Assessed clients' eligibility for federal and state benefits programs.

● Entered client records in a centralized database for progress tracking.

● Followed all federal and state guidelines for patient consent to release information..

● Acquired insurance authorizations for procedures and tests ordered by the attending physician and Psychiatrist.

● Completed registration quickly and cordially for all new patients.

● Demonstrated knowledge of HIPAA Privacy & Security Regulations.

● Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, diagnoses, patient

identification and required signature.

● Prepared and reviewed progress notes & other documentation to reduce Insurance denials & prevent acquisition of

fraudulent claims prior to Insurance submission.

● Uploaded correspondence according to referrals, treatment plans, Legal documentation & correspondence.

EASTER SEALS / EL MIRADOR/CASA DE CORAZON

Behavioral Management Specialist / CaseWorker/ Social Worker

Espanola, New Mexico

03/2010 to 08/2013

● Efficiently performed insurance verification, Precertification & prior authorization as needed.

● Established and maintained positive relationships with government regulators, residents,

families, health care providers and physicians..

● Developed knowledge of various subjects through continued education courses..

● Implemented research-based prevention and youth development programs..

● Assessed patients and delivered comprehensive case management services.

● Completed intake assessments with re-entry plans following treatment.

● Developed workable solutions for recurring problems for individuals and families.

● Interviewed patients to compile detailed social and psychiatric information.

● Reduced the unnecessary risk of institutional care by treating high-risk clients..

● Developed interesting course plans to meet academic, intellectual needs..

● Evaluated patient care procedural changes for effectiveness.

● Cooperated with other health related agencies and organizations.

● Observed strict confidentiality and safeguarded all patient-related information.

● Incorporated evidence-based care to ensure quality care for patients.

● Effectively served as an advisory resource by providing patient/family experience expertise.

EDUCATION

HIGH SCHOOL DIPLOMA 1996

ESPANOLA VALLEY HIGH SCHOOL

ESPANOLA, NEW MEXICO

REFERENCES

FURNISHED UPON REQUEST

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