Rita Nyandeng K Kuanyin

Indianapolis IN *****

QUALIFICATION HIGHLIGHTS

Customer Service Representative with over Eight years of experience in telephone and face-to-face customer service.

Experienced in troubleshooting, sales, technical support, and customer care.

Knowledgeable in customer service software, customer service complaints and maintaining a positive and friendly disposition.

Languages: English, Dinka South Sudanese, Luganda, Swahili and Sudanese Arabic.

EDUCATION

Western Kentucky University, Bowling Green, Kentucky

Bachelor of Art in International Relations (Complete/Official Degree in Progress)

WORK EXPERIENCE

Roche Diagnostics (04/19- PRESENT)

(CoaguCheck / Biotelemetry / Philips)

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Customer Service Representative

Renaissance Electronic Services (12/2018- 04/2019)

Understand our products well enough to answer questions and solve customer problems.

Primary point of contact for several customers to provide real and timely solutions.

Provide technical assistance to customers looking to troubleshoot struggles and translate their issues into possible resolutions with our product owners and teams.

Tactically manage the onboarding process, working with multiple customer touch-points and providing all back-end data details to the service and engineering teams.

Remain the customer advocate internally at RES.

Identify and assess customer data and account health to contribute to roadmap improvement plans through CRM input.

Instructional Assistant

Perry Sixth Grade Academy (01/2018- 12/2018)

Assisted the teacher in all facets of daily classroom management.

Completed any additional administrative tasks the teacher assigns.

Aided the teacher in achieving educational objectives by working individually with students or small group.

Assisted the teacher in providing a well-organized smoothly functioning class environment.

Supervised student activities and ensure proper guidelines were met.

Customer Service/ Front Desk Clerk

La Quinta (06/2018 – 11/2018)

Provided a friendly, welcoming experience by greeting guests as they enter the hotel.

Welcomed loyal guests and military members using the best practices outlined for each program.

Provided all guests with an accurate and efficient check-in/check-out process while following the company’s policies and procedures.

Prepared for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins and planning for group arrivals.

Ensured the front desk/lobby areas remain clean, organized and ready to greet guests.

Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.

Processed all financial transactions with strict adherence to defined procedures.

Assistant Secretary

Schwank Law Office (09/2014- 12/2017)

Facilitated effective communication between two parties facing a language barrier by converting one spoken or written language to another.

Wrote emails, transcribed notes and researched legal documents.

Conducted administrative duties such as faxing, copying and creating spreadsheets/printing documents.

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