WORK HISTORY

Save A Lot - September **** - December 2021- Gulfport, MS

Assistant Manager

Maintained and enforced all company policies.

Maintained a high level of customer service at all times.

Coordinated sales promotion activities and sales ads.

Prepared and/or directed workers in merchandise displays.

Planned and prepared work schedules to assign employees to specific duties and shifts.

Supervised employees to ensure high level of customer service and professionalism.

Supervised employees engaged in sales work and taking of inventories.

Determined staffing needs to ensure store runs at full capacity.

Reviewed applications and resumes, interviewed applicants.

Hired and conducted on-boarding process for new hires.

Maintained a clean and neat store appearance at all times.

Answered customer’s complaints or inquiries ensured excellent customer service was provided.

Reconciled cash with sales receipts, kept operating records, and prepare daily record of transactions for accountant.

Compared inventory to office records or computer figures from records such as sales orders, and purchase invoices to ensure current inventory.

Ensured compliance of employees with established security, safety, sales, and record keeping procedures.

Met store goals on inventory control, payroll, over and short, and sales.

Ordered merchandise to replenish merchandise on hand.

Responsible for cash control of all funds.

Made bank deposits.

Locked and secured store after every shift.

Performed work of subordinates as needed.

Walmart Corporation - November 2012 - August 2016 - Springfield, MA Assistant Store Manager

Responsible for the supervision of the store.

Answered customer’s complaints or inquiries ensured excellent customer service was provided.

Developed and implemented action plans to correct deficiencies.

Provided process improvement leadership to ensure high quality customer experience.

Recruited and developed qualified associates to meet staffing needs and achieve company growth.

Provided supervision and development opportunities for hourly associates by hiring, training, and mentoring.

Set clear expectations for associates by assigning duties, providing recognition, and communicating expectations consistently and effectively.

Assisted with driving the financial performance and sales of the store by reviewing and evaluating P&L (Profit & Loss) statements.

Managed and assisted with budgeting, forecasting, and controlling expenses.

Monitored and ensured effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.

Developed and implemented action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Ensured compliance with company policies and procedures and supported company mission, values, and standards of ethics and integrity by implementing related action plans.

Utilized and supported the Open Door Policy and provided direction and guidance on applying these in executing business processes and practices.

Understood seasons for inventory and ensured products on demand for the current season were well stocked and displayed.

Made sure the store was secure, money was properly handled, and tracked daily cash reports.

Fork lift operator.

Trained associates to operate fork lift as needed. Kenneth M. Hughes

6042 East Clay Street

Bay Saint Louis, MS 39520

Phone: 413-**-*-****

Email: adpwz9@r.postjobfree.com

F.L. Roberts, Inc. - March 2000 - March 2012 - Springfield, MA Senior Manager/Training Manager/Location Manager

Responsible for training and motivating new employees and location managers

Implemented manager training programs currently in use.

Supported District Manager and Operations Manager daily.

Conducted cash audits of all car wash locations.

Conducted site inspections to ensure all locations were in compliance with company exceptions and policies.

Responsible for installing software upgrades to all locations.

Responsible for handling MSDS (Material Safety Data Sheets) for all locations.

Accountable for ensuring all locations stayed within corporate P&L guidelines.

Ensured equipment was well maintained and in proper working order at all locations.

Ordered supplies and ensured all locations were well stocked.

Created employee schedules.

Tracked labor hour usage.

Trained detail technicians for detail departments.

Maintained working knowledge of daily business operations.

Maintained working knowledge of computer systems to troubleshoot technical issues.

Responsible for maintenance and safely handled chemical products.

Understood sales model of the business in order to train and maximize profits. EDUCATION

Newton North Vocational High - Graduated 05/1983

Springfield Technical Community College - Certificate Degree – 05/2000 University of Southern Mississippi – Graduated – Bachelors of Science – 5/2020 SKILLS

Strong leadership skills. Strong decision-making capabilities. Excellent verbal communication, and the ability to convey important information clearly and effectively. Excellent delegation and mediator skills. Personable personality and able to provide excellent customer service. Quick decision-making and problem-solving abilities. Excellent time management skills. Responsible, goal oriented and well organized. Strong attention to detail and able to multitask. Confident, proactive and willing to take on workplace challenges and come up with workable solutions to problems. Strong analytical skills. Great listening skills. Ability to take direction from individuals in higher-level positions. Ability to motivate others. Maintains working knowledge of back-end systems. Quick to learn different applications. Excellent customer services skills. Strong knowledge of profit and loss. Experience at network support. Experienced at maintaining and conducting physical inventories. Hard worker and quick to adjust to new situations. Efficient with day-to-day paperwork and paper trails. Strong knowledge of Micro Soft Applications. REFERENCES UPON REQUEST

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