Proficiency In Communication And Human Relations
Resume:
PERSONAL PROFILE
Abigail Akpalu holds a degree in Banking and finance from the university of professional studies, Accra (UPSA). My ultimate goal is developing myself and ability to become a specialist in the banking industry. I aim at acquiring professional certificate under ACCA, CIB, GSE while I am still part of a progressive Bank where I roll team developing trends and make significant contrition to its buttom line.
WORK EXPERIENCE
GCB Bank Limited Sept 2019
Serve as the focal point for receiving and solving all service issues within agreed authority
Provide introductory product and service information in response to customer enquiries
Facilitate the client on boarding process
Deliver personalized service to customer on various banking product, account and services
Assist to provide high level service to customers to deepen account relationship and enhance the bank’s reputation
Achievement: Earned a lot of customer appreciation for prompt service delivery
Ecobank Ghana Limited (Intern) July 2016– Aug 2016
Introduce investment packages to customers.
Assist in account opening
Searching for potential customers in the informal sector and elaborating on the benefit associated with investing with the bank
Cross selling bank’s product and services to potential customer
Achievement: Helped increase the customer base
Danworld Shipping May 2013 – Aug 2015
Office clerk – Assist importers with payment of duties and creating a friendly environment with importers to determine their level of satisfaction.
Assist in filling duties.
Perform basic bookkeeping duties
Compile financial records
Reroute calls to appropriate people
Answer inquiries about company
Achievements: Customer satisfaction
EDUCATION
University of Professional Studies, Accra (UPSA)
Bachelor of Science in Banking and Finance August 2019
Akro Senior High, Manya Krobo June 2013
LEADERSHIP EXPERIENCE
University of Professional Studies, Accra Feb 2017 – May 2017
Group leader: lead a group of 10 students to successfully prepare a Financial statement using Tally 9, as required with pursuing Computerized Accounting.
Coordinating group members to meet deadline for submission
Creating and managing a WhatsApp page
Presented the final work
Dissemination of information from the facilitator
Achievement: Recognized as the best Group, securing 24 marks out of the 25 marks awarded
SKILLS
Proficiency in communication and human relations
Good team player
Computer literacy: Ms Word, PowerPoint, Excel and Tally 9
REFEREES
Mr Patrick Morttey Miss Jennifer Okyere
Head of Domestic Corporate Human Resource
GCB Bank Ecobank Ghana
adpwq7@r.postjobfree.com adpwq7@r.postjobfree.com
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