Correctional Officer Customer Service
Resume:
Angela Major
Lexington, N C ***92
adpwo7@r.postjobfree.com
A diversified patient advocate position in the direct support, professional, mental health & wellness field that utilizes my 20 years of experience and knowledge.
Department of Public Safety North Carolina Prison
Correctional Officer II
06/01/2019- Present
Professional Experiences
Forensic Mental Health Technician at Central State Hospital
11/10/2017- 03/22/2019
Build a rapport with patients
Monitor patients when taking medication
Assist with food, snacks and record amounts consumed
Escort with transporting patients to and from activities
Monitor patients rounds every fifteen minutes or every hour according to policy
Monitor patient’s behavior and document
Provides Patient Care/Implements Treatment Plans
Provide or assist patients to meet ADL’s including basic hygiene, room maintenance, clothes maintenance
Assist with ward search
Interacts with patients according to treatment plan to assist patients to meet treatment goals
Maintains a Safe & Therapeutic Environment
Modulate noise, lightning and assure neatness, security, posting of schedules
Perform procedures such as accounting for patients, sharps round(s) etc.
Immediately intervene in dangerous situations
Observe patient(s) behavior and report changes in physical or psychiatric behavior
File documentation in the appropriate place at the end of each shift
Provide Charge Nurse with prompt feedback regarding any issues that may occur on the unit and provide suggestions for improving safety, so that patient(s) may follow all procedures for observation
Assure that patient(s) belongings are safely retained or packed for transfer or discharge
Richmond Residential Services 3/18/2017 -8/18/2017
Therapeutic Support Specialist
Therapeutic support for clients
Serves as a role model for the clients
Records accurate and complete data in client’s ISP and shift notes per policies
and standards
Assist clients with daily ADL’s and preparing meals
Provides documentation of all home/visits on assigned clients
Works closely with clients to develop a therapeutic relationship
Interact with clients in accordance with treatment, permanency plan, and therapeutic process
Monitor client health and safety
Cap Stone Counseling 7/2017-10/2017
Case Manager
Conducted home visits and maintained accurate case records
Advocate for parents, children, and provide them with resources within the community
Transported families to appointments
Participated in staff training and meetings
Intellectual Developmental Disabilities 2005- 2011
Assist with various duties such as ADL” s, picking out clothes for the next day support, shopping, doctor’s appointments, arts, and crafts.
Sunshine Solutions, LLC, Richmond, VA 10//2003 – 03/2019
Residential/ Commercial Cleaning / Manager
House Monitor Men’s Shelter Petersburg, VA December 2016- February 2017
Residents intake, provide resident’s with chores, roll call, medication collect all cell phones and make last round to check on the safety of residents.
Towers Retirement Community, Richmond, VA May 2016 – September 2016
Dietary Aide
Customer service, served residents, breakfast, lunch and dinner. Prep dessert trays, mopped the dining room floor, washed pots, and pans.
Covenant Woods, Mechanicsville, VA December 2015 – April 2016
Lead Dietary Aide
Prep foods, served residents, checked each unit and made sure that it was cleaned for the next business day. Checked for label and dates on items that were in the refrigerator, and reported back to my supervisor.
Beth Sholom Gardens, Richmond, VA March 2014 – December 2015
Dietary Aide
Customer service, served residents, prep foods that were assigned to me as an aide, cleaned and sanitized area, washed dishes and returned them to the unit.
Lexington Court, LLC, Richmond, VA May 2014 – August 2014
Dietary Aide
Served residents, prep desserts, clean and sanitized all areas, washed dishes, pushed food carts to dining room area.
Merry Maids, Richmond, VA 2005 – 2006
Team Captain made sure that the house was cleaned from top to bottom.
Party City, Richmond, VA 2004-2005
Third Key Manager
Customer service
Trained employees on the register and how to stock merchandise
Responsible for cash office procedures including till balances.
Walmart Stores, Inc., Chester, VA 2005 -2006
Seafood Clerk
Assisted customers with seafood orders.
Unloaded pallets and stocked freezers.
Sanitize and bleach counters and floors.
Stop & Shop Supermarket Company, Ansonia, CT 1983-2001
Front-end Manager / Customer Service
Education
University of the Rockies, Denver, CO 2014 –2016
Master of Arts in Psychology, Health & Wellness
Honor Society Org 2016
Ashford University, Clinton, IA 2010 -2014
Bachelor of Arts, Healthcare Studies
Penn Foster Career, Straton, PA 2008- 2009
Diploma, Fitness & Nutrition
Computer Processing Institute, Bridgeport, CT 1986 – 1987
Certificate, Data Entry
Ansonia High School, Ansonia, CT 1979 -1983
Diploma
Computer Skills
Microsoft Word, Excel, PowerPoint, Access, Internet Explorer, MS Outlook, Data Entry: 35 WPM
Community Service
Richmond Outreach Center, Richmond, VA 2010 – 2012
Fitness Assistant
American Red Cross, Petersburg, VA 2007 –2008 Volunteer
References
Chris Cavallaro, Super Stop & Shop, Colleague
adpwo7@r.postjobfree.com
Deborah Plummer
adpwo7@r.postjobfree.com
Emily Gardner
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