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Lauver, Heather

Heather J. Lauver, MPH, MBA Cell 336-***-****

HealthSpec, LLC. New Canaan, CT, 2009 – Present.

• President of an advisory group that helps leaders of diverse institutions to build and communicate their social investments, create public-private partnerships, optimally structure departments for organizational excellence and sustainability, build leadership teams and comply with increasingly complex regulatory environments. Sample clients include: Boehringer-Ingelheim

(pharmaceutical), CT Department of Energy and Environmental Protection, The Partnership for Quality Medical Donations (trade alliance), AmeriCares, and Save the Children (non-profit). Engagements and key support functions include:

Public & Community Relations:

• Restructured the Corporate Social Responsibility department of a $22B global healthcare company, which included employee engagement models, aligning programs with UN Sustainable Development Goals, branding strategy, operations redesign and coordination with Foundation board. Strategic plan adopted and implemented (2012), with successful increase in philanthropic budget and employee satisfaction;

• Created a PR plan in collaboration with SmartPower, Inc., including developing contacts, outreach, press releases, public speakers and digital/print approach, for the launch of a town-wide solar PV installation campaign through the Clean Energy Financing Authority (CT Green Bank) and SolarizeCT. PR plan increased solar uptake by 112%.

• Continue to engage local and regional stakeholders (state representatives, local corporations, energy and environment officials and institutions, building professionals, community colleges, high schools, science centers) in community development discussions around energy efficient buildings, clean water, sanitation and environmental health projects. Created and continue to lead a unique high school fellowship to characterize surface waters contributing pollution to the Long Island Sound in order to change local pesticide policies.

• Developed online surveys and monitored print and online aggregators for benchmarking projects

(Survey Monkey); developed Facebook, LinkedIn and Google+ messaging for client initiatives.

• Coordinated earned media and modified content for various outlets based on GRI and (Carbon Disclosure) CDP.

• Lectures: Leadership and Business Continuity Challenges in an Era of Climate Change; Future of Global Development; and the Healthy Home; http://www.ncadvertiser.com/32300/st-marks- speaker-series-continues-with-focus-on-a-healthy-home/. Operations:

• Creating a sustainability forum in collaboration with the Aspen Institute and area businesses for 2016.

• Audited global organizations to assess effectiveness of global product distribution systems for a multinational client;

• Developed and vetted SOPs for global risk management and valuation of donated pharmaceuticals

(reviewed ASC 820, FASB, ANSI standards for PQMD; see www.pqmd.org);

• Created statistical modeling and tracking systems to measure outcomes/ progress across country offices engaged in new product launches;

• Reviewed distribution processes for a non-profit after natural disasters to track delivery;

• Oversaw creation of a Geographical Information System to demonstrate reach and program coverage.

Heather Lauver

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Pfizer Inc, and the Pfizer Foundation, New York, NY, 1998 - 2009 Director, Worldwide Corporate Responsibility, Division of Worldwide Public Affairs & Policy Hired by Pfizer to green field five global philanthropy programs ($45M, 5 teams), lead emergency response and advance thought leadership on access to medicines within emerging markets and developing countries. Programs provided targeted medicines and wrap-around public health services, grants and social organization support free of charge through public-private partnerships. Oversaw health & supply chain operations, grant distribution, external contracting and fiscal exhaustion of funds ($350MM assets under management of the Foundation). External Affairs/Community Relations: Directed and cultivated relationships with public agencies, research, policy, legal, health and humanitarian institutions to collaboratively address public health, access and distribution issues.

• Fostered relationships with key stakeholders including Global Compact, WHO, Davos, USAID, UN Environmental Program, Presidential Emergency Fund for AIDS Relief (PEPFAR), BM Gates Foundation, Sabine Institute, World Bank, PhRMA.

• Represented Pfizer at key conferences on panels and as lead speaker on emerging and BOP markets (E.g., Global Health Council, Harvard, and World Economic Forum). Engaged in trade alliance and community practice organizations to advance joint solutions (neglected tropical diseases, partnerships with extractive industries on health, access to medicines, WATSAN).

• Acted as liaison and project lead for public-private partnerships implementing product and service delivery programs internationally.

• Guided internal websites and social media content for Corporate Affairs, including the International Trachoma Campaign, Sutent Patient Access Program, Sharing the Care and the Pfizer Volunteer Corps.

• Worked with external PR agencies to place stories for country and product launches; during crises and activist engagement. Coached senior executives on media interaction related to philanthropic efforts, access to medicines and positions on global development. Grant Portfolio Management (Foundation and Corporation):

• Grant review: Reviewed grants in a team to assess alignment with Foundation strategy; developed plans with markets to align with social impact investments. Drafted reports, formatively monitored and evaluated grant/program progress and fund use. Conducted board of director’s due diligence and reported to senior management with dash board reports. Presented proposals to internal stakeholders for input.

• Collaborative fundraising: $25M for tsunami, $15M hurricane Katrina, $5M Infectious Diseases Institute (Kampala, Uganda). Misc. smaller efforts under $100k totaling $3M. Funding partners included Gates, CECP, ACCP, World Bank, IFMPA, PhRMA, World Vision, HKI, Rockefeller.

• Community engagement: built relationships with key external non-profit agencies to cultivate and encourage collaboration across a number of potential projects. Assisted Pfizer country offices and non-profit groups to develop proposals.

• Team oversight: Led global donation teams and participated in Foundation meetings to review grant recommendations, progress and results. Conducted on-site reviews with public-private partners and provided on-the-spot technical assistance to grantees and others. Operations:

• Led continuous improvement/green belt projects to improve product delivery times.

• Led the operations, contracting, field communications, monitoring and evaluation and, related policy development of Pfizer’s international product access and donation programs in concert with Heather Lauver

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product launch teams. Responsible for staff capacity building and performance reviews (14 staff, 3 direct reports).

• Led product packaging teams with manufacturing to ensure appropriate products for high humidity, high heat environments in emerging markets, as well as recycling/recovery plans for donation programs in collaboration with in-country plastic reuse companies. Fiscal Oversight:

• Managed a $1.2B (wholesale) product budget and $10 MM operating budget with less than 5% variance over a decade of operations. Interfaced with Directors of Finance, Accounting and Legal.

• Maintained active grants records, including budget-to-actual reconciliation, grantee expenditure report review. 990 forms and analyses as needed. Managed projects and reported on changes to budgets, use of funds and modifications to planned activities. Assisted partners with fundraising strategy.

• Achieved over $1B in net tax savings for the company by restructuring 501c3 relationships and distribution channels.

• Led departmental operational audits with internal finance teams and ensured compliance with internal policies and procedures.

• Oversaw key vendor contracts, tracked budgets and ensured timely renewal. Tracking/Assessment:

• Designed and led the team to build an IT system/datawarehouse combining country-level disease profiles, market data and logistics management that mapped to the company’s inventory management system and forecasted volume of medicines needed for countries based on known epidemiology.

• Developed metrics reporting and dashboards for senior executives.

• Designed Standard Operating Procedures for global disease elimination and eradication programs.

• Coordinated with NGO partners and country offices to capture quarterly data and provide feedback on program progress.

Other Professional Experience:

• New Canaan Nature Center, pesticide control initiatives, President and Chief Scientific Officer. Lead surface water monitoring in the town of New Canaan to characterize the chemical status of rivers and streams. Built collaboration with local labs and the Department of Environmental Protection to analyze and validate pesticide samples. Designed and lead a summer high school environmental fellowship to teach the importance of watershed management, environmental stewardship and evidence-based decision making. 2009 to present.

• Aspen Institute, One of 21 fellows selected for the prestigious Catto Environmental Fellowship, which examined the challenges of global institutions in environmental stewardship and economic development. The group gathered global leaders in Switzerland and DC to discuss a new world charter, possible changes in GDP as a metric, and the social and environmental impact of global institutions, 2007-2009. http://www.aspeninstitute.org/leadership-programs/catto-fellowship- program/2007-class

• Chair, The Partnership for Quality Medical Donations (www.pqmd.org), 2007-2008. Responsible for the health and maturation of a growing public-private partnership of the pharmaceutical industry and leading global non-profit healthcare organizations; leveraged over

$4b in industry donations with global policymakers. Raised funding to undertake studies and key projects, including mapping partner activities. Oversaw committees to enhance coordination of research, communications, programs and governance; mobilized subcommittees to handle U.S. and international disaster relief as needed. Secretary/Treasurer, 2004; Vice-Chair, 2005-2006, Chair, 2007-2008, Immediate Past Chair, 2009-2010. Heather Lauver

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• NY Office of Medicaid Managed Care / Consultant, New York, NY. Monitored HMOs participating in Medicaid managed care, 1997-1998. Reviewed policies and procedures for NCQA compliance. Assessed city-wide physician coverage and oversaw key prepaid health plan marketing.

• Phoenix House Foundation, Inc., New York, NY.

Chief of Staff/Administrative Assistant, 1996-1997. Led surveys, outcomes reporting and communications for executives of 26 national drug rehabilitation centers. Created surveys, wrote grants and analyzed facility reports using Microsoft Office Suite (Excel, Word, Powerpoint, Access, SAS).

• Hospital of the University of Pennsylvania, Philadelphia, PA. Consultant, government fraud case, 1995. Conducted assessment of HCFA penalty. Ran A/P.

• New Haven/León Sister City Project, New Haven, CT/León, Nicaragua. Program Director, 1993-1995. Led delegations and coordinated twinned-city development programs. Brought university, town and social organizations together to collaborate on socio- economic development exchanges.

• Hartford Hospital, Hartford, CT.

Consultant. Yale University sponsored CQI restructuring research, patient-centered redesign, 1993. Conducted focus group interviews, created survey tool using SAS, Access and Microsoft Office to predict team leadership success in managing organizational change.

• Germaine Lawrence Institute, Waltham, MA.

Milieu Therapist. Supervised 13 severely abused girls, 1991-1992.

• University of Massachusetts Medical Center, Worcester, MA. Laboratory Technician. Gene cloner, 1990-1991. Oversaw lab procurement and gene research.

• Executive Producer/Editor, “Mission Possible” a unique, partially-animated inventory management film, 2007. Available to view at www.pqmd.org. Education:

• Baruch College, New York, NY. Master's Degree in Business Administration (MBA), 1998- 2001.

• Yale University School of Medicine, New Haven, CT. Master’s Degree in Public Health (MPH), 1992-1995. Yale University President’s Distinguished Community Service Award, 1993.

• Grinnell College, Grinnell, IA. B.A. in Biology, with concentration in Studio Art, 1986-1990. Publication Examples:

“Successful public/private donation programs: A review of the Diflucan Partnership Program in South Africa,” Albert I. Wertheimer, Thomas M. Santella, Heather J. Lauver, In Journal of the International Association of Physicians in AIDS Care, July/Sept 2004, Vol 3: No 3. Case Study, DPP program for HIV/AIDs.

http://www.marcopolodesign.com/pqmd/resources_other_cs1.html Pesticide-Free New Canaan article, high school fellowship. http://www.newcanaannewsonline.com/news/article/Student-research-fellows-to-track-sources-of- 4603590.php

Certifications/Awards: CSR-P, AMA Finance, Leadership, and Communications; Environmental Health & Safety (State of CT); CT Food, sewage/septic certification Phase I; OSHA-10; Certified Project Management Professional (PMI). Certified Green Professional (GPRO, O&M). J. B. Russo award for Contributions to Public Health, October 2010 (PQMD). Over 35 Continuing Ed courses completed.

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