Customer Service Sales Associate
Resume:
T
Rachel
Taylor
rache.taylor**@gmail.
com
Yukon, OK 73099
SUMMARY
Results-driven Merchandiser with more than 21 years of experience logged in retail industry. Successful attainment of sales goals by tracking, ordering and supplying high-quality merchandise to fit both in-store and customer needs. Creative merchandising approaches that specialize in designer product placement and marketing material promotion. Extensive knowledge of technological advances and trends.
SKILLS
Marketing Techniques
POS
Cost Analysis
Sales Techniques
Friendly and outgoing
Product expertise
Merchandising plan development
Seasonal promotions
Goal Driven
People skills
Great Team Leader
EXPERIENCE
Merchandiser
Yukon, OK
Burlington Coat Factory Distribution Center/ Oct 2019 to Current Communicated and coordinated planogram execution with store management. Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Printed labels and tags for for-sale merchandise.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Displayed appropriate signage for products and sales promotions. Merchandiser/Bakery Deli
Edmond, OK
Walmart/ Jun 2020 to Jan 2021
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Made orders by slicing, weighing, packaging and pricing meats and cheeses. Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Cross-trained in other kitchen positions to support team and meet customer needs. Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Stocker /Sales Associate
Yukon, OK
Academy Sports Outdoors/ May 2019 to Jul 2019
Built trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success.
Worked with fellow sales team members to achieve group targets. Retail Sales Associate
Yukon, OK
Ross Dress for Less/ Feb 2018 to Mar 2019
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Helped customers by answering questions and locating merchandise. Built customer loyalty by engaging with and identifying product needs of customers. Engaged shoppers, providing assistance and information on merchandise and product features.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Initiated friendly conversation with each customer to determine level of assistance required.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payment to process transactions. Followed all company policies, rules and procedures to promote company goals and maintain safety.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Key Holder
Weatherford, TX
Rack Rooms Shoe Store/ Jan 2004 to Nov 2005
Compiled weekly monetary reports and records for store managers. Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Maintained and achieved measurable goals to improve sales by [Number]%. Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels. Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes. Built lasting client relationships by organizing and planning sales events. Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Identified appropriate solutions to minimize issues and quickly solve problems. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Key Holder
Fort Worth, TX
Claire's Boutique/ Feb 2001 to Nov 2003
Compiled weekly monetary reports and records for store managers. Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels. Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Built lasting client relationships by organizing and planning sales events. Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Increased sales on consistent basis by developing key customer relationships. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Identified appropriate solutions to minimize issues and quickly solve problems. Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
EDUCATION AND TRAINING
High School Diploma
Weatherford High School May 2002
Weatherford, OK
HOBBIES
I love to go fishing, Golfing, and Spending time with my family . I am a proud mother of five children, and whatever activities or sport they are into becomes a hobby of mine also!
I enjoy camping at new state parks, and taking trips to the beach .
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