Executive Assistant Center Representative

VERA WALKER

TULSA, OK *****

918-***-**** ***************@*****.***

Focused and resourceful Administrative professional offering over 20 years of experience through excellent comprehensive support to company leaders, staff, and clientele. Adept at providing strategic planning and organization, with a track record for supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

SKILLS

● Conference planning

● Staff Management

● Schedule & calendar planning

● Strategic Planning

● Proofreading

● Articulate and well-spoken

● Marketing

● Human Resources Management (HRM)

● Employee training and development

● Multi-Line Phone Proficiency

● Client Communication

● Calm disposition

● Presentation design

● Advanced MS Office Suite

● Business writing

● Filing and data archiving

● Social Media Knowledge

WORK HISTORY

Alorica

Call Center Representative // Tulsa, Oklahoma // June 2020 to Current

● Learned and maintained in-depth understanding of Self-Directed, and Managed Portfolios, providing knowledgeable responses to diverse wealth management questions.

● Entered customer interaction details in SalesForce and internal online brokerage platforms to track requests, document problems and record solutions offered.

● Conferred with customers about concerns with products or services to establish conflict resolution in a diplomatic, engaging manner.

● Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

● Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

● Managed investment accounts whilst maintaining the pinnacle of data integrity for clients.

● Mentored new-hire customer service trainees to increase service center profitability.

● Properly directed inbound queues to improve call efficiency while working with multiple internal departments.

Nutraceutical Corporation

Executive Assistant // Tulsa, Oklahoma // August 2008 to May 2019

● Develop and implement events activities, including training sessions and luncheons for up to 70, while strictly adhering to budget.

● Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

● Handle logistics, catering, agendas and travel arrangements for senior levels of management.

● Distribute company-wide announcements, book conference rooms, and coordinate staff meetings.

● Keep physical files and digitized records organized for optimal edit and retrieval by authorized team members.

● Coordinate all candidate internal and external interviews, equivalency testing, and job offer correspondence.

● Facilitate employee orientations and prepare new-hire documents, including compliance reporting via I-9 portal.

● Drive sales through exemplary service and positive rapport with national and international customers.

● Transcribe minutes and create presentations using Powerpoint and Word for quarterly production meetings.

● Manage company expense account, including inquiries and monthly reconciliation within Wells Fargo portal.

● Work collaboratively with auditors throughout reviews, offering assistance and administrative support.

● Administer daily quality control floor inspection of all product production to ensure GMP compliance.

● Create signage, oversee packaging, and execute product demos.

● Utilize logistics dashboards Retail Link, EDI, and Supplier.Net to receive and close out vendor purchase orders.

● Promote team productivity by keeping supplies organized and well-stocked, and all office systems properly maintained.

● Screen calls, emails, and initiate actions to respond via direct message for management.

● Collaborate with Data Management to establish private label and custom formulation product lines.

● Organize envelopes, postage and mail correspondence for staff and management, while coordinating with delivery and courier services.

● Back-up to Production Planner and QC Inspector.

● Supervisor to Graphics and Receptionist personnel. EDUCATION

Associate of Arts - Journalism, Print

Tulsa Junior College // Tulsa, OK

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