RISPER KARIMI MBOGO

Nationality: Kenyan

Tel: 071*-***-***

Email: adpwc0@r.postjobfree.com

LinkedIn address: https://www.linkedin.com/in/risper-mbogo-599922215/ PROFILE SUMMARY

Determined, confident, and adaptable leader; a person of keen judgment with a record of integrity and dependability, poised to leverage education towards launching a successful career with an organization seeking an articulate team player committed to supporting its objectives. SKILLS AND COMPETENCES

• Disciplined: Alertness, taking instructions, attention to detail, and personal grooming.

• Communication & Presentation: Exceptional interpersonal skills. Handle sensitive matters with tact, poise, and diplomacy with keen attention to individual needs.

• Computer & Administration: Proficiencies include MS Office Suite and windows operating system. Outstanding time-management and organizational abilities to provide exceptional staff support.

• Proactive: Able to maintain an exceptional rate of productivity, accuracy, and efficiency with minimal cost possible while ensuring work safety at all times.

• Events Management: Conversant with envisioning, planning, and executing corporate, social, and charity events through the application of great business management and organizational skills.

• Communication & Interpersonal Skills: Excellent demonstrated communication and interpersonal skills in working with different teams, self-managing my emotions to remain productive, upholding team spirit, and ensuring the team works towards achieving a common goal.

WORK EXPERIENCE

Aug 2017 to Dec 2017 Internship at Flamingo Beach Resort and Spa FOOD PRODUCTION AND SERVICES

Duties:

● Greeting customers as they arrive and showing them their tables

● Wish and every guest a warm farewell and thank them for their coming

● Give out menus and answer questions about menu items; making recommendations upon request

● Taking customers food and beverage orders

● Mark tickets appropriately to food orders

● Enter all sales in pos without any error

● Handling bill payments

● Inform customers of the daily special

Achievements

Made sure all foods were nicely prepared before running out to customers Made sure the environment was clean and friendly so that the customers would want to come back Was complimented by my supervisors and coworkers as the pantry chef HOUSEKEEPING

Duties:

● Cleaned and tidy up hotel rooms, hallways, lobbies, common areas, fitness, and business centers and restaurants

● Dust and polish various surfaces and furniture

● Sweep and mop floors

● Empty trash bins

● Provided laundry services to the guests

● Remake beds with clean linens dusted and restocked supplies and towels and cleaned the restroom

● Reported any issues that required maintenance

Achievements

● Established and maintained a clean and comfortable environment by performing cleaning duties including cleaning windows, vacuuming dusting, and bathrooms.

● Assisted customers y providing detailed information and resolving their complaints and putting a smile on their faces

● Reported and damage maintenance problems safety issues and potential hazards to the management ensuring adherence to safety codes procedures RECEPTION

● Greeted all customers and assisted them in check-in and out

● Responded to all guest questions and requests

● Managed guest bookings and reservations

● Answered and forwarded phone calls

● Maintained positive attitude and friendly demeanor

● Kept workplace tidy and orderly

● Assisted with administrative and clerical tasks as needed Achievements

● Handled successfully 100+ phone calls daily with no complaints during the period

● Archived 90% customer satisfaction score based on feedback forms Sept 2019 to Dec 2019 : Front Desk Assistant, Norkas Resort Duties:

● Always checked-in guests and out of their rooms

● Kept accurate record of room availability and guest accounts

● Balanced cash out drawers accurately at the end of each shift

● Answered all the phonecalls and directed the calls

● Maintained the record of the guests who checked in and out Achievements:

● Contributed to good customer service

● Saved time for the company

● Increased sales and revenue for the company

● Come up with new ideas that improved things

EDUCATION

● May 2016 to Dec 2017: Mount Kenya University

Certificate in Hospitality Management

Grade: Credit

● Jan 2019 to Current: Mount Kenya University

Diploma in Hospitality Management

● Jan 2010 to Nov 2014: St. Bakhita Kiburia Girls High School Kenya Certification of Secondary Education

Grade: C- (minus)

REFEREES

Samuel Irungu

H.O.D, Hospitality Management

Mount Kenya University

Cell: 072*******

Judith Ong’icha

Former HRM, Flamingo Beach Resort

Cell: 079*******

Janet A. Ayara

Programme Assistant, UNEP

Cell: 070*******

Email: adpwc0@r.postjobfree.com

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