Program Facilitator Case Manager

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

RENEE MOAD

* * * * * 0 8 9 7 5

r e n e *****@*****.***

* * * * * Route 6 6 S, E r i c k, OK 7 3 6 4 5

Focused and professional Case Manager dedicated to keeping offenders in-line and protecting society. Experienced in overseeing rehabilitation strategies and coordinating drug and alcohol recovery services. Monitor offenders carefully, maintain detailed records, and track compliance with probation contracts.

Tireless rehabilitation supporter with strong record as well-regarded Case Manager. Help offenders reintegrate into society, meet objectives, and avoid noncompliance issues. Address problems with in-depth investigations and court-sponsored actions. Talented Service Desk Clerk skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Talented Service Desk Clerk skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Capable and experienced in working in various challenging environments. Excited about the opportunity to take the next career step with Dollar General. Records management Work detail oversight Progress evaluation Time management Multitasking Written communication Task prioritization Critical thinking Microsoft Word Correctional Case Manager

Oklahoma department of corrections, Sayre, OK, Aug 2016 - Aug 2021 Kept records and drafted reports detailing offender movements or rule violations. Monitored offender behavior and addressed disciplinary action during shower and meal periods.

Prepared and maintained case folders for each assigned inmate or offender. Spearheaded program operations focused on rehabilitation, clearly outlining and managing codes of conduct and objectives.

Supported rehabilitation efforts by arranging medical, mental health, or substance abuse treatment services.

Assisted offenders with analyzing drug issues, alcohol abuse, and anger management factors contributing to criminal behavior.

Monitored individual compliance with substance abuse treatment programs based on randomly administered tests.

Kept offenders on track with regular interviews and routine progress monitoring. Remained alert for signs of disorder or tension.

Followed and promoted compliance with established security procedures. Program Facilitator

North Fork Correctional Facility, Sayre, OK, Jan 2009 - Nov 2015 Met program admissions targets with skilled processing of new applications and expert EDUCATION

eligibility determinations.

Targeted Inmates with audience-specific communications on-point with program branding. Kept program operating smoothly by expertly handling day-to-day processing needs and resolving unexpected challenges with level-headed strategies. Coordinated tracking, reporting, and insights for Inmate program activities. Kept program within budgetary limits by coordinating efficient management of course resources and teacher time.

Supported faculty with issues such as class planning and student discipline. Managed profitable operations by controlling costs and identifying opportunities to bring in new program participants.

Drove continuous improvements by regularly monitoring student and instructor performance, and offering proactive solutions to diverse problems. Improved student outcomes with a multi-prong approach incorporating better instructor training and student engagement.

Service Desk Team Leader

Kmart, Clinton, Ok, Oct 2005 - Mar 2006

Managed system performance by monitoring operations and correcting routine issues. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Completed all tasks promptly and with minimal oversight. Developed solid relationships with staff, customers, and vendors. Assisted with tasks and work duties during slow periods to maintain team productivity. Troubleshot problems and developed successful solutions. Owner

Corner Video & Arcade, Erick, Ok, Jun 1993 - Dec 1994 Kept business operations on sound financial footing with effective forecasting, budget management, and resource allocation.

Handled all administrative requirements, including records management, legal compliance, and tax submissions.

Increased company business with skilled use of marketing, advertising, and social media. Developed customer base by delivering consistent customer service. Improved customer relations by helping guests locate items throughout store. Controlled day-to-day operations, including setting schedules and managing employees. Created useful partnerships through remote and face-to-face networking. Kept books accurate with skilled use of [Software] and timely bank statement reconciliations. Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities.

Achieved budget targets with effective expense controls and careful monitoring of employee work.

Stayed on top of business accounting, checking records regularly to identify and resolve problems.

Established clear, effective policies governing all aspects of business from recordkeeping to sales.

Elevated employee skill sets, industry knowledge, and performance through targeted training programs and timely performance evaluations.

Associates in Science

Southwestern Oklahoma University, Sayre, OK, May 1984

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