Customer Service Call Center

Marsha Cothran

Customer Service

Lufkin, TX

*************@*****.***

+1-936-***-****

Authorized to work in the US for any employer

Work Experience

Check Processor

Biggs - Lufkin, TX

August 2015 to September 2019

1. Cashed payroll checks

2. Bill Pay

3. Money Orders

4. Customer Service

5.Managment

Server/Cashier

Rays Drive in cafe - Lufkin, TX

August 2012 to August 2015

1. Server

2. Cashier

3. Shift Leader

Custodian Supervisor

Lufkin Mall - Lufkin, TX

March 2011 to August 2012

1. Managed a crew of custodians

2. Payroll

3. Scheduling

Education

High school or equivalent in required

Lufkin High School - Lufkin, TX

May 1994 to September 1994

Skills

• Customer Service

• Data Entry

• Invoice

• Customer Care

• Call Center

• Customer Support

Assessments

Customer Focus & Orientation — Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Proficient

Call Center Customer Service — Completed

September 2019

Applying customer service skills in a call center setting. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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