kathi walker

Concierge/Customer Service

Twinsburg, OH 44087

adpwaq@r.postjobfree.com

+1-234-***-****

Experience multi phone systems, reservations, computer, fax, night audit, extremely good with people Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Concierge/Front Desk

CVS Health

September 2020 to Present

Greet People help them find products. make appointments/ up sell products. Making sure customers have best experience possible with great customer service skills. Phones/ Faxes/ Computer

Guest Service Representative

Bertram Inn & Conference Center - Aurora, OH

January 2019 to Present

Check Guests in/out answer phones show rooms and banquet halls make reservations answer all phone calls

Customer Service

BP - Twinsburg, OH

April 2014 to December 2018

Greeted Customers, answered phones, logistics

Receptionist/Assistant

Western Reserve Community Center - Twinsburg, OH

May 2012 to September 2014

Nonprofit Charitable Organizations

Worked with helping the elderly, teenagers and the library Hotel Reservations Agent

Marriott International Services, Inc - Solon, OH

March 2011 to December 2011

Hotels and Lodging

Guest Services Representative

Made International Reservations

February 2005 to March 2006

Comfort Suites Twin burg ohio

Hotels and Lodging

Worked front desk most of the time alone.

Catered to guests needs.

Helped with laundry, answered phones helped guest with food, luggage requests Guest Services Representative

Sheraton Suites - Cuyahoga Falls, OH

January 1995 to April 1997

Hotels and Lodging

Checked guest in and out, made reservations on pbx phonelines Education

Associate in Business Administration

CTU Online - Colorado Springs, CO

February 2017 to June 2019

Skills

• Audit (7 years)

• pbx (7 years)

• phone system (1 year)

• Call Center

• Customer Support (10+ years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Night Audit (10+ years)

• Guest Services

• Front Desk

• Guest Relations Experience

• Laundry

• Host/Hostess

• Cleaning Experience

• Serving Experience

• Catering

• Event Planning

• Cash Handling

• Upselling

• Banquet Experience

• Cooking

• Restaurant Experience

• Public relations

• English

Certifications and Licenses

Grand opening of Hotel

May 2006 to Present

Helped open Comfort Suites Hotel in Twinsburg. Placed furniture in rooms Also worked front desk for grand opening.

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient November 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Front Desk Agent (Hotel) — Proficient

May 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Customer Service Phone Interview — Proficient

April 2020

Listen to candidates' responses to key questions to assess their experience, motivation, and people skills

Full results: Proficient

Customer service — Completed

August 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

PBX phone system Expert

Night Audit Expert

Contact this candidate