Sandra Collins-Bausback

Indianapolis, IN ***** • 317-***-**** • adpw8n@r.postjobfree.com

Professional Summary

Dedicated sales and customer service manager with a history of meeting company goals utilizing consistent and organized practices. Well-trained to work successfully with all types of personalities and different cultures. Promoting exemplary skills in retention, problem solving and customer support.

Skills

Excellent abilities in sales, customer service,

and operations.

Organization and Time Management

MS Office, Aveya, Excel, and CRM

Outstanding problem-solving skills

Excellent Communication

Data Entry

Work History

Regional Account Representative, 02/2016 to Current Nielsen TV Ratings and Computer Research – Indianapolis, IN Manage needs of Nielsen households while making in-home visits to ensure participation. Implement Nielsen software for household data resulting in installation. Mentor and assist with new hire training to ensure that policy and privacy regulations were being met.

Work and manage my own territory from remote home office. Maintained membership database, ensuring that all information was current and accurate. Consistently exceeded new sales growth quotas for recruitment. Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Used targeted questioning strategies to discover insight on prospect needs and requirements Strengthened customer relationships with proactive and collaborative approach to managing needs

Regional Account Director, 03/2002 to 12/2015

NCM Media Networks and Screenvision Direct

Promoted exceptional customer service.

Managed and retained customer logs, data and cost. Prepare and deliver sales presentations to new and existing clients in order to increase their business.

Strengthened market penetration and position by developing and implementing creative promotional strategies.

Marketed advertising opportunities to targeted audience at trade shows and events. Conducted phone and in person meetings to ensure outstanding customer care and relationships.

Daily financial and service reporting by logging visits and outcomes. Customer Service and Scheduling Supervisor, 01/1996 to 02/2002 Lincoln Technical Institute – Indianapolis, IN

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Implemented and designed training materials for all new hires in order to provide exceptional customer service and care while adhering to company policy and procedures. Conduct annual evaluations for employee performance reviews Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions. Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes. Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Mentored office employees on proper administrative procedures, keeping operations consistent and efficient for maximum performance.

Completed bi-weekly payroll for 18 employees.

Established and updated work schedules to account for changing staff levels and expected workloads.

Oversaw routine equipment maintenance and repairs

Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift

Director of Operations (Weight loss and Health), 10/1990 to 09/1994 Jenny Craig Weight Loss Center – Melbourne Beach, FL Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices

Advising clients on how to follow healthy eating schedule as well as providing recommendations for daily exercise through in person training and counseling Reconciled daily sales transactions to balance and log day-to-day revenue Managed inventory control, cash control and store opening and closing procedures Supervised employees and assessed performances to determine training needs and define accurate plans for future staffing

Received and processed stock into inventory management system Oversaw daily operations to ensure high levels of productivity Education

George Washington High School - Indianapolis, Indiana IUPUI - Indianapolis

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