Customer Service Representative
Resume:
Jasmine Moreland
Milwaukee, WI *****
********.*******@*****.***
Seeking a position that promotes hard work, dedication and growth within the company.. A very responsible person, who is dependable and talented. Open-mind and always willing to learn more!
My customer service skills are amazing along with having great phone etiquette. I am very much tech savvy, works well with computers Excel, Microsoft etc.. I have also volunteered at many places such as schools, hospitals etc.
Work Experience
childcare asst./marketing
love play learn llc - Milwaukee, WI
December 2019 to July 2021
Planning age appropriate curriculums and providing a safe and encouraging environment for children of all ages. Getting the community involved.
Customer Service Representative/Call Center
Potowatomi Bingo Casino - Milwaukee, WI
October 2017 to March 2020
Customer service rep, taking calls, Table game dealer at times Lead/assistant manager
Roundy's - Milwaukee, WI
July 2018 to March 2019
My action mostly speak for themselves... became a department lead within 2 months of employment! Managing inventory, production and routines of my department employees. Customer Service Representative/Call Center
JCPenney - Milwaukee, WI
April 2015 to June 2018
Assistant/Customer Service
Beaute Mobb LLC - Milwaukee, WI
December 2016 to September 2017
Costumer service, Handling books, setting appts, etc.. CNA - Certified Nursing Assistant
Linden Grove - Menomonee, WI
April 2014 to July 2016
caregiver
Customer Service Representative
Milwaukee County Zoo - Milwaukee, WI
July 2013 to August 2013
Customer care service, information technician.
General Cleaner
Gibb Maintenance Building - Milwaukee, WI
June 2012 to May 2013
Cleaning schools, car dealerships and many different company's when their closed.
• Cleaned bathrooms, classrooms, and scrubbed floors.
• Cleaned windows and did detail work.
Education
some college in Registered nursing
Milwaukee Area Technical College - Milwaukee, WI
August 2012 to May 2022
some college in Child Development
Milwaukee Area Technical College - Milwaukee, WI
January 2020 to December 2020
High School Diploma
Alexander Hamilton High School - Milwaukee, WI
2011 to 2012
Vincent High School - Milwaukee, WI
2008 to 2011
Skills
• Management
• Childcare
• Assistant Manager Experience
• Supervising Experience
• Toddler Care
• Medication Administration
• Caregiving (7 years)
• Case Management (7 years)
• Early Childhood Education
• ADL's (7 years)
• Teaching
• Autism Experience
• Experience with Children
• Special Education
• Customer service
• Hospital Experience
• Curriculum Development
• Customer retention (3 years)
• Customer support (3 years)
• Remote access software (6 years)
Certifications and Licenses
CNA
CPR Certification
First Aid Certification
Assessments
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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