AB

AKEISHA BONNER

adpw3t@r.postjobfree.com 228-***-**** Gulfport, MS 39501

I worked on the sixth floor at Memorial,the cardicac unit. I'm skilled in drawing blood,EKGS,everyday care with patients and watching heart monitors. Working in healthcare is the only job I have ever known and wanted to work in. Taking care of my grandmother since I was in middle school, I knew then I wanted to be in healthcare. I worked at memorial for six years. My time there I learned a lot. Hoping to continue this journey joining your work team! Loyal, tactical team builder and strategic planner with extensive background in account management. Highly knowledgeable in [Industry] sector.

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Customer-oriented, strategic-thinking [Job Title] with [Number] years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced seĴings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Gemstone knowledge

Gemstone types

Chemstation expert

Clerical

People skills

Leadership

Communication

Decision-making

MS Office

Multitasking

Work ethic

Time management

Planning

Problem resolution

Microsoft Office

Training & Development

Team management

Flexible

Analytical

Computer skills

Summary

Skills

Experience

Memorial Hospital at Gulfport Gulfport,

MS

Mst

04/2014 - 08/2020

Offered available products and solutions to meet diverse requirements. Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings. Reviewed accounts for delinquencies and other ongoing issues. Expanded territory by successfully warm calling leadership and negotiating profitable contracts.

Reached out to customers to assess satisfaction levels and current needs. Assisted approximately [Number] customers each [Timeframe] with

[Product or Service] questions.

Assessed customer needs and upsold products and services to maximize

[Type] sales.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Conveyed updates regarding business proposals, contracts and current projects.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Delivered service and support to each customer, paving way for future business opportunities.

Educated customers on special pricing opportunities and company offerings.

Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

Upheld privacy and security requirements established by [Type] regulatory agencies.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Translated services for [Number]-person team to serve [Language]- speaking customer needs.

Interviewed customers regarding [Type] issues and reported feedback to management team.

Answered customer questions and addressed concerns, resulting in

[Number]% reduction in complaint calls.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

Worked with [Job title] to develop customer service improvement initiatives.

Documented conversations with customers to track requests, problems and solutions.

Consulted with customers to determine best methods to resolve service and billing issues.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Gulfport High School Gulfport, MS

05/2009

Education and Training

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