Business Analyst Legal Assistant
Resume:
CANDICE A. KELLEY
SUMMARY
Over ** years of extensive experience working as a Business System Analyst in various industries. Excellent knowledge of tools and methodologies required for a Business analyst with a sound technical background.
Strong analytical and problem-solving ability. Proficient understanding of methodologies Software Development Life cycle (SDLC).
Strong process flow, diagramming and presentation skills (Visio, PowerPoint).
Ability to automate complex test cases and design, test plan and automate / performance test execution.
Expertise in understanding and supporting the client with project planning, project definition, requirements definition, requirements gathering, analysis, design, testing, system documentation and user training.
Communication and collaboration skills, problem solving skills, reporting skills, and document preparation and formatting skills.
Expert in business process documentation and software development life cycle, including, design, development, testing and implementation of software applications
Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams and Business Intelligence Tools etc.
Key Tasks Performed as a Business Analyst for Large Implementations: Review Legacy Architecture and make recommendations; Review Legacy Data model ; Review Business Rules and existing BPM documentation; Conduct Brainstorming sessions ; Create Domain Model, Uses Cases, Design documents; Getting Sign off on Requirements; Key Stakeholders include SME, Products Owners, Architects, Project Managers; Meet Acceptance criteria for Use Cases/ User Stories; Track User Experience and Trouble shoot issues if any
Agile experience with refining backlogs, breaking down epics, creating features, requirements & tasks with development and product manager. Attended Daily standup meetings, participated in sprint planning and sprint review/retrospectives “what went well and what did not go well” and what to improve. Have also assisted Scrum master when requested to run a standup meeting etc. Global planning sessions with Kan Ban boards to coordinate efforts between different development areas.
Additional skills: Food/Customer Service
Prepare and stage menus
Coordinating breaks on shift
Palliative and mechanical resident knowledge for the elderly
Rotate, prep and date stock
Document and process waste management
Assign tasks to team members
Food preparation and display (meat, cheese, pizza, sandwiches, salads, fried/cooked food etc.) employee meals and returning tickets for billing
Hot case experience
Cold case experience
Temping refrigeration and freezers for food storage
Interacting with resident’s orders and handling special requests on the fly
Documenting business processes and process improvement with management on needed equipment and supplies
Safe food prep and fryer experience
Temp food for safe consumption
Tearing down and cleaning kitchen equipment
Proper sanitizing skills
Meat/Cheese slicer skills both use and cleaning
Catering
Events coordinator
Experience with professional scales and measurements
COMPUTER SKILLS
Methodologies: SDLC, Waterfall, Agile Methodology
Business Processing Tools: HP Quality center, Visual Studio Urban Turtle, TFS, SharePoint, ETA, Electronic submission of applications, Efiles Retriever
Language: SQL Script, COBOL, XML
Databases: Oracle 9i, MS-Access, DB2, Outlook, Lotus Notes, SharePoint
Workflow Tools: MS-Visio, MS-Access, MS-Office, Crystal Reports, MS Word, MS Excel, MS-Project,
Platforms: Windows, IBM
Quality Management: TQM Total Quality Management, 1996 Health Insurance Portability and Accountability Act (HIPAA), the 1999 Gramm-Leach-Bliley Act, and the 2002 Homeland Security Act, which included the Federal Information Security Management Act (FISMA) and the Consumer Data Security and Notification Act which amends the Gramm-Leach-Bliley Act etc.
EXPERIENCE
Congregational Home, Brookfield, WI
PM Cook December 20, 2021 – present
Work currently as PM Cook
Prepare and stage menus for residents
Palliative and mechanical resident knowledge for the elderly
Rotate, prep and date stock
Document and process waste management
Assign tasks to team members
Food preparation and display (meat, cheese, pizza, sandwiches, salads, fried/cooked food etc.) employee meals and returning tickets for billing
Hot case experience
Cold case experience
Temping refrigeration and freezers for food storage
Interacting with resident’s orders and handling special requests on the fly
Documenting business processes and process improvement with management on needed equipment and supplies
Safe food prep and fryer experience
Temp food for safe consumption
Tearing down and cleaning kitchen equipment
Proper sanitizing skills
Meat/Cheese slicer skills both use and cleaning
Experience with professional scales and measurements
Albrecht’s Sentry, Delafield, WI
Shift Leader Deli Department June 8, 2019 – December 18,2021
Work currently as shift leader directing crew, breaks and assigning tasks
Documenting crew absence and follow up if they must leave shift and a manager is not present
Rotate and date stock
Document and process waste management
Assign tasks to team members
Food preparation and display (meat, cheese, pizza, sandwiches, deli salads, fried/cooked food etc.)
Hot case experience
Cold case experience
Interacting with customers’ orders and handling returns etc.
Documenting business processes and process improvement with management
Kiosk experience
Back up cooks when needed on food prep and fryers
Temp food for safe consumption
Tearing down and cleaning kitchen equipment
Proper sanitizing skills
Meat/Cheese slicer skills
Experience with professional scales and measurements
Taking and documenting catering orders
Liturgical Publications Inc., New Berlin WI
Business Analyst November 9, 2015 – April 20, 2017
Worked with web team and mobile app requirements/testing
Process manual documentation
Test case creation/validation with web team
Worked within an agile framework: including creating backlog from requirements in TFS
Participated in daily standups
Interacting with stakeholders, gathering requirements
Documenting business processes
Ticket and tracking test cases and requirements through Visual Studio (TFS) and Redmine
Workflow documentation for users
Work with online payment/donation web interface enhancements
Testing/Test case creation for online payment/donation web interface
Worked with stake holders gathering requirements for security initiative with access based on job description to develop user profiles for system accesses
Northwestern Mutual, Franklin WI
Business Consultant July 15, 2014 – October 9, 2015
Review/gather business requirements, specifications for Insurance Systems, specifically for Life Insurance interface for Financial Representatives and other areas as requested
Software design documentation
Test case creation/validation
Project planning assistance
Testing system support: trouble shooting and resolution
Project estimate coordination/creation within an agile framework
Attended daily standup meetings
Assist Scrum Master maintaining product back log items (PBI’s)
Backlog refinement participation/execution
Ranking backlog with product manager and team using Scrum cards and discussion if not clear
Participated in sprint retrospect’s with team
Interacting with stakeholders, gathering requirements
Attended global planning sessions within our development area to coordinate with other development areas using Kan Ban boards by team
Development of interim solution whilst development is in process
Documenting business processes and translating them to functional specifications
Developed Test Plan and Test Case Documents
Execution and tracking test cases and requirements through Urban Turtle (TFS)
Data mapping and workflow documentation for development for auto submission process
FIS, Milwaukee WI
Sr. Business Analyst July 11, 2005 – November 7, 2013
Review/gather business requirements, specifications for Financial Systems, specifically IRS Government Reporting, Bank Control or other areas within the Deposit Suite or Insight as requested
Software design documentation
Test case creation/validation
Project planning assistance
Client system support: trouble shooting and resolution
Project estimate coordination/creation
Responsible as primary contact on multiple systems
SME (Subject Matter Expert)
Client communication/user manual documentation
Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.
Documenting business processes and translating them to functional specifications
Developed Test Plan and Test Case Documents
Import and tracking test case execution through Quality Center software or manually
Disaster Recovery
Year End processing
AQS, Hartland, WI
Client Business Analyst May 1993 – April 2005
Review/gather business requirements, specifications for Commercial Lines Insurance Rating Systems
Software design documentation
Test case creation/validation
Project planning assistance
Client system support: trouble shooting, estimate coordination/creation
Responsible as primary contact on multiple systems
SME (Subject Matter Expert)
Client communication of deliverables
Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.
Documenting business processes and translating them to functional specifications
Developed Test Plan and Test Case Documents
Experience with interpretation of Insurance regulations/bulletins & observance including Terrorism Risk Insurance Act (TRIA)
EDUCATION
Alverno College, Milwaukee WI
December 1992 B.A. Business and Management
Double minor in Psychology and Social Science
American Institute for Paralegal Studies, Oakbrook Terrace IL
December 1987 Paralegal – Legal Assistant
Paralegal certification
Contact information:
Candy (Candice) Kelley
309 Hartwood Lane
Hartland, WI 53029
PH 262-***-****
Email: **********@*****.***
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