CANDICE A. KELLEY

SUMMARY

Over ** years of extensive experience working as a Business System Analyst in various industries. Excellent knowledge of tools and methodologies required for a Business analyst with a sound technical background.

Strong analytical and problem-solving ability. Proficient understanding of methodologies Software Development Life cycle (SDLC).

Strong process flow, diagramming and presentation skills (Visio, PowerPoint).

Ability to automate complex test cases and design, test plan and automate / performance test execution.

Expertise in understanding and supporting the client with project planning, project definition, requirements definition, requirements gathering, analysis, design, testing, system documentation and user training.

Communication and collaboration skills, problem solving skills, reporting skills, and document preparation and formatting skills.

Expert in business process documentation and software development life cycle, including, design, development, testing and implementation of software applications

Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams and Business Intelligence Tools etc.

Key Tasks Performed as a Business Analyst for Large Implementations: Review Legacy Architecture and make recommendations; Review Legacy Data model ; Review Business Rules and existing BPM documentation; Conduct Brainstorming sessions ; Create Domain Model, Uses Cases, Design documents; Getting Sign off on Requirements; Key Stakeholders include SME, Products Owners, Architects, Project Managers; Meet Acceptance criteria for Use Cases/ User Stories; Track User Experience and Trouble shoot issues if any

Agile experience with refining backlogs, breaking down epics, creating features, requirements & tasks with development and product manager. Attended Daily standup meetings, participated in sprint planning and sprint review/retrospectives “what went well and what did not go well” and what to improve. Have also assisted Scrum master when requested to run a standup meeting etc. Global planning sessions with Kan Ban boards to coordinate efforts between different development areas.

Additional skills: Food/Customer Service

Prepare and stage menus

Coordinating breaks on shift

Palliative and mechanical resident knowledge for the elderly

Rotate, prep and date stock

Document and process waste management

Assign tasks to team members

Food preparation and display (meat, cheese, pizza, sandwiches, salads, fried/cooked food etc.) employee meals and returning tickets for billing

Hot case experience

Cold case experience

Temping refrigeration and freezers for food storage

Interacting with resident’s orders and handling special requests on the fly

Documenting business processes and process improvement with management on needed equipment and supplies

Safe food prep and fryer experience

Temp food for safe consumption

Tearing down and cleaning kitchen equipment

Proper sanitizing skills

Meat/Cheese slicer skills both use and cleaning

Catering

Events coordinator

Experience with professional scales and measurements

COMPUTER SKILLS

Methodologies: SDLC, Waterfall, Agile Methodology

Business Processing Tools: HP Quality center, Visual Studio Urban Turtle, TFS, SharePoint, ETA, Electronic submission of applications, Efiles Retriever

Language: SQL Script, COBOL, XML

Databases: Oracle 9i, MS-Access, DB2, Outlook, Lotus Notes, SharePoint

Workflow Tools: MS-Visio, MS-Access, MS-Office, Crystal Reports, MS Word, MS Excel, MS-Project,

Platforms: Windows, IBM

Quality Management: TQM Total Quality Management, 1996 Health Insurance Portability and Accountability Act (HIPAA), the 1999 Gramm-Leach-Bliley Act, and the 2002 Homeland Security Act, which included the Federal Information Security Management Act (FISMA) and the Consumer Data Security and Notification Act which amends the Gramm-Leach-Bliley Act etc.

EXPERIENCE

Congregational Home, Brookfield, WI

PM Cook December 20, 2021 – present

Work currently as PM Cook

Prepare and stage menus for residents

Palliative and mechanical resident knowledge for the elderly

Rotate, prep and date stock

Document and process waste management

Assign tasks to team members

Food preparation and display (meat, cheese, pizza, sandwiches, salads, fried/cooked food etc.) employee meals and returning tickets for billing

Hot case experience

Cold case experience

Temping refrigeration and freezers for food storage

Interacting with resident’s orders and handling special requests on the fly

Documenting business processes and process improvement with management on needed equipment and supplies

Safe food prep and fryer experience

Temp food for safe consumption

Tearing down and cleaning kitchen equipment

Proper sanitizing skills

Meat/Cheese slicer skills both use and cleaning

Experience with professional scales and measurements

Albrecht’s Sentry, Delafield, WI

Shift Leader Deli Department June 8, 2019 – December 18,2021

Work currently as shift leader directing crew, breaks and assigning tasks

Documenting crew absence and follow up if they must leave shift and a manager is not present

Rotate and date stock

Document and process waste management

Assign tasks to team members

Food preparation and display (meat, cheese, pizza, sandwiches, deli salads, fried/cooked food etc.)

Hot case experience

Cold case experience

Interacting with customers’ orders and handling returns etc.

Documenting business processes and process improvement with management

Kiosk experience

Back up cooks when needed on food prep and fryers

Temp food for safe consumption

Tearing down and cleaning kitchen equipment

Proper sanitizing skills

Meat/Cheese slicer skills

Experience with professional scales and measurements

Taking and documenting catering orders

Liturgical Publications Inc., New Berlin WI

Business Analyst November 9, 2015 – April 20, 2017

Worked with web team and mobile app requirements/testing

Process manual documentation

Test case creation/validation with web team

Worked within an agile framework: including creating backlog from requirements in TFS

Participated in daily standups

Interacting with stakeholders, gathering requirements

Documenting business processes

Ticket and tracking test cases and requirements through Visual Studio (TFS) and Redmine

Workflow documentation for users

Work with online payment/donation web interface enhancements

Testing/Test case creation for online payment/donation web interface

Worked with stake holders gathering requirements for security initiative with access based on job description to develop user profiles for system accesses

Northwestern Mutual, Franklin WI

Business Consultant July 15, 2014 – October 9, 2015

Review/gather business requirements, specifications for Insurance Systems, specifically for Life Insurance interface for Financial Representatives and other areas as requested

Software design documentation

Test case creation/validation

Project planning assistance

Testing system support: trouble shooting and resolution

Project estimate coordination/creation within an agile framework

Attended daily standup meetings

Assist Scrum Master maintaining product back log items (PBI’s)

Backlog refinement participation/execution

Ranking backlog with product manager and team using Scrum cards and discussion if not clear

Participated in sprint retrospect’s with team

Interacting with stakeholders, gathering requirements

Attended global planning sessions within our development area to coordinate with other development areas using Kan Ban boards by team

Development of interim solution whilst development is in process

Documenting business processes and translating them to functional specifications

Developed Test Plan and Test Case Documents

Execution and tracking test cases and requirements through Urban Turtle (TFS)

Data mapping and workflow documentation for development for auto submission process

FIS, Milwaukee WI

Sr. Business Analyst July 11, 2005 – November 7, 2013

Review/gather business requirements, specifications for Financial Systems, specifically IRS Government Reporting, Bank Control or other areas within the Deposit Suite or Insight as requested

Software design documentation

Test case creation/validation

Project planning assistance

Client system support: trouble shooting and resolution

Project estimate coordination/creation

Responsible as primary contact on multiple systems

SME (Subject Matter Expert)

Client communication/user manual documentation

Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.

Documenting business processes and translating them to functional specifications

Developed Test Plan and Test Case Documents

Import and tracking test case execution through Quality Center software or manually

Disaster Recovery

Year End processing

AQS, Hartland, WI

Client Business Analyst May 1993 – April 2005

Review/gather business requirements, specifications for Commercial Lines Insurance Rating Systems

Software design documentation

Test case creation/validation

Project planning assistance

Client system support: trouble shooting, estimate coordination/creation

Responsible as primary contact on multiple systems

SME (Subject Matter Expert)

Client communication of deliverables

Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.

Documenting business processes and translating them to functional specifications

Developed Test Plan and Test Case Documents

Experience with interpretation of Insurance regulations/bulletins & observance including Terrorism Risk Insurance Act (TRIA)

EDUCATION

Alverno College, Milwaukee WI

December 1992 B.A. Business and Management

Double minor in Psychology and Social Science

American Institute for Paralegal Studies, Oakbrook Terrace IL

December 1987 Paralegal – Legal Assistant

Paralegal certification

Contact information:

Candy (Candice) Kelley

309 Hartwood Lane

Hartland, WI 53029

PH 262-***-****

Email: adpw2e@r.postjobfree.com

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