MICHELLE VENTER
Cell: 073******* Email: adpw13@r.postjobfree.com
Address: No 6 La Luce, Manaba beach road, Margate,Kzn P ROFESSIONAL S UMMARY
I have 15 years working experience spanning across the various customer service industries. I have extensive experience in finance administration and data capturing.
I am customer orientated, a team player and very result orientated. I am a quick leaner and an ego to take on new challenges within the organization whatever they may be. I have also run a business managing 11 staff inclusive of the finance administration.
E X P E R I E NCE
Administrator Moors & Dlamini Attorneys Port Shepstone Aug 2019 – April 2020
+ Drafting of legal documents for attorney as required on Lawpac
+ Providing and communicating with the Sheriff of the court
+ Managing procedure and Drafting of legal documents for Debt collecting Hospitals and Primary schools Manager Auto buddy GP March 2011 – Jun 2018
+ Family business with various branches
+ Direct, guide and manage the staff to ensure the customers needs and deliver of service is met.
+ Successful relationship management with customers and staff.
+ Management of stock and all administrative functionalities Credit Controller Life Healthcare Head office Illovo GP June 2014 – August 2014 Temp Position while still managing Auto buddy over Weekends
+ Financial management for Life Healthcare and non-medical aid patients with regards to refunds
+ Stakeholder management with directly 20 hospitals and patients associated to these 20 hospitals
+ Financial management of accounts and follow up of outstanding accounts from non-medical aid patients Personal administrator to Attorney Vos Attorneys GP Jan 2009 – Feb 2011
+ Drafting of legal documents for attorney as required
+ Providing and communicating with the Sheriff of the court
+ Managing all legal administration and documentation for Road Accident Fund
+ Managing procedure and Drafting of legal documents for Debt collecting for Doctors and Dentist customers. Telesales and administrator Spectacle Warehouse Hillfox GP Aug 2007 – Dec 2008
+ Maintain and grow the customer base of spectacle warehouse
+ Maintenance of personal data of existing customer base
+ Plan and follow up appointments of regular customers Call center Agent Clover GP July 2006 – July 2007
+ Managing orders for 80 Stores in the free State Area
+ Managed and distributed daily reports to management.
+ Communicating with Reps and branch managers regarding delivery of stock as per store request Reception and Personal Assistant Mariston Hotel GP Feb 2003 – June 2006
+ Relationship Management with customers and vendors, negotiated pricing and fees for services and maintenance, while ensuring the continuation and enhancement of services. Slashed administration costs.
+ Financial Management of accounts, data capturing - booking in monthly customers & Nsfas students and follow up of outstanding payments
+ Manage maintenance issues required by Customers and hotel
+ Managing complaints from customers & sometimes standing in to oversee housekeeping 30 Floor Hotel E DUCATION
Florida Hoerskool
Roodepoort Collage NIC and N3 2002
S K I L L S
• Customer orientated • Organized
• Results driven • Patient
• Self Motivated nature
• Conflict resolution
R E F E R E N C E S
Stanford Chabayanzara 011-***-**** / 079-***-****
Steve Prinsloo 083-***-****
Magdel Vos 083-***-****
Anneke Smalman 082-***-****
Ryan & Mari Moors 084-***-**** / 039-***-****