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Customer Service

Bellevue, NE
January 10, 2022

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Gayla Elwick

***** ************ ***** #**

Bellevue, NE 68123



Director of Operations

Fisher Management, Inc./Subway - Ames, IA

August 2003 to November 2021

After three months on the job, was promoted from Sandwich Artist to Director of Operations. Responsibilities included:

• Provided administrative oversight to eight Subway Stores and 75+ employees and managers

• Recruited, interviewed, hired, trained and coached staff at all levels

• Handled customer complaints and provided appropriate solutions and alternatives

• Communicated new products to all levels of staff and management

• Ensured adherence to all company policies and procedures

• Sales and profitability in multi units thru knowledge, continued training, and follow up

• Food safety standards followed on a daily basis

• Cleanliness of all locations and follow up on project assignments

• Cash control and banking procedures followed and executed on a daily basis

Regional Training Manager

Hardee's - St. Louis, MO

June 1984 to March 2003

Advanced from Shift Leader to Regional Training Manager over a 19.5-year timeframe. Responsibilities included:

• Provided tools and coached staff to provide outstanding customer service to guests - including how to handle customer complaints -how to coach staff to improve customer service -how to use resources to enhance guest experiences

• Training-Continuing Education-Hands on Coaching-Serv Safe classes to all levels of crew and management

• Instruction of a variety of classes from inventory and ordering to understanding your leadership style and how to adjust your style to meet the needs of your crew

• Staffing-Recruiting-Retention-Performance Standards of crew and management

• Sales and profitability goals reached and exceeded

• Communicated changes in procedures and ensured proper training of new products

• Inventory control and ordering

• Scheduled crew and management to meet customer needs and labor budget

• Cash control and banking procedures and standards met on consistent basis


Iowa Central Community College - Webster City, IA

August 1982 to May 1984

Associate in Arts (AA) in Business

Metro Community College – Omaha, NE

August 1986 to May 1987

(variety of classes)


• Customer Service

• Recruitment, interviewing, hiring, training and coaching of staff and management

• Met and exceeded revenue goals/Loss Prevention

• Shift and Operations Management

• Profit and Loss

• Budgeting

• Human Resources

• Food Safety

• Payroll

• Process Improvement

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