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General Manager Customer Service

Location:
Matthews, NC
Salary:
63000.00
Posted:
January 10, 2022

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Resume:

GREGORY W. CULLY

**** ****** **** *****

Monroe, NC 28110

704-***-****/adpvu8@r.postjobfree.com

Objective

To obtain a challenging management position within a growing company where I can continue to enhance my varied skills and experience to reduce overall cost, develop staff, provide the highest level of customer service and maintain a high level of excellence. Experience

2020-2022 Empire Pizza and Bar

Assistant General Manager

-controlled food/labor/bar cost

-scheduling

-all orders

-managed FOH, BOH, as well As Bar

-prepared budgets

-ran day to day operations

-hire/ fire employees

-caterings

-serve safe certification

-opened brand new locaation

2020-2020 Arbys Rock Hill, SC

General Manager in Training/Assistant mgr

● Run day to day operations

● Controlled cost

● Hiring/onboarding/terminate

● Controlled drive thru times

● Orders for food, uniforms, supplies etc

● Inventory

● P & L /budgets

● Scheduling

2019 - 2020 Hardee’s Charlotte, NC

General Manager

● Day to day operations

● Schedules

● Hiring/terminate of employees

● Controlled cost

2015 - 2019 Octapharma Plasma Inc. Charlotte, NC

Assistant Manager

● Maintained donor center operations with fiscal responsibilities in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP), and General Housekeeping.

● Maintained daily and monthly production statistics (soft-goods inventory, Haemonetics reports, Equipment logs, etc.)

● Exceeded goals set forth for the center (production and financial)

● Hired, motivated and evaluated donor center personnel, based and established guidelines

● Trained, developed, and managed all staff in accordance with Human Resources and company policies and other established management guidelines and regulations

● Ensured the total center operation was in compliance with facility SOP’s, State and Federal (FDA) Rules and Regulations, OSHA requirements, and CLIA requirements

● Hosted FDA audit/inspections (passed pre-license to become a licensed center)

● Complied with Federal, State, Local and Company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day to day activities

● Conducted monthly staff meetings and documentations

● Scheduled and facilitated employee cross-training activities to prepare the team for volume increases, staff depletions, vacations, and absenteeism

● Received, distributed, and followed through SPE (Serum Protein Electrophoresis)/RPR

(rapid plasma reagin test) test results

● Completed shipments of plasma and reviewed all test results and shipping records

● Maintained continual attention to weekly supply needs and completes monthly inventories

● Maintained performance of all equipment maintenance and ensured all equipment was well-maintained, in good working order, and is calibrated as required

● Performed opening and closing duties (powering on/off equipment, documents petty funds and donor fund disbursements, locking up checks and files, maintained alarm systems, etc.)

● Managed areas for a steady flow of production, special program monitoring documentation, donor center logs and records

● Provided leadership for employee relations through effective communication, coaching, training, and development

● Certified as Sr. Medical Screener, Sr. Phlebotomist and Sr. Processing Technician

● Demonstrated decision-making ability, ability to effectively communicate with and positively influence people, familiarity with fiscal operations, supervisory responsibility, conflict resolution, and customer service.

2013 - 2015 Hardees Indian Trail, NC

General Manager

● Lowered food costs to budget by following procedures -was previously 18% over budget

● Maintained labor costs by staffing to customers’ needs

● Maintained total costs under budget to increase bottom line profits

● Controlled and managed all inventory supplies

● Increased unit sales volume by 10% within the first six months under my management by providing great customer service, improving quality of the product, and maintaining cleanliness and sanitation in the unit

● Submitted and prepared short and long term budgets and goals for store operations

● Controlled employee turnover to less than 15% through staff development

● Trained and developed staff to promote to management positions for the unit, as well as, for the other units within the company (5 Shift supervisors, 2 General Managers, 6 crew trainers)

● Prepared staff schedules to meet budgeting requirements

● Controlled hiring and terminations of staff

● Developed unit into "model" training unit for the district

● Supervised day to day operations including opening and closing unit, complying with HR policies and effectively resolved concerns/complaints

● Responsible for local marketing

● Maintained higher than a 96% sanitation score

● Scored above average on all Financial and QA audits performed quarterly

● District award winner (Aug. 2014) for quickest drive thru service

● Unit cleanliness awards 3 quarters in a row from Dec. 2014 - Aug. 201*-****-**** Wendy's Chester, SC

General Manager

● Responsible for all food and labor costs- reduced both to .25% under budget

● Supervised day to day operations including opening and closing unit

● Controlled and managed all inventory supplies

● Increased sales and repeat customers by 12%

● Controlled hiring and terminations of staff

● Prepared staff schedules to meet budgeting requirements for peak hours and holidays

● Trained and developed staff to promote to management positions - within the unit 3 shift leaders, 1 General Manager

● Covered two units while training General Manager to take unit over 2005-2009 Sonny's BBQ Charlotte, NC

General manager/Senior Manager

● Responsible for all food and labor costs

● Supervised day to day operations including opening and closing

● Prepared budget to exceed previous year’s sales and customer count

● Prepared staff schedules to meet budgeting requirements

● Prepared and made daily deposits

● Controlled employee turnover through staff development - kept under 19%

● Trained and developed staff to promote to management positions - within the unit 1 assistant manager, 2 crew trainers

● Responsible for invoicing of catering events

1996-2005 Spinnakers Restaurant Charlotte, NC

Assistant Manager/Acting GM, Kitchen Manager, Kitchen Cook

● Developed new menu items and recipes

● Established an employee incentive plan - resulting in a 15% increase of profit

● Controlled bar and food costs

● Established a budget for suppliers

● Controlled inventory

● Established food and bar procedures

● Prepared staff schedules to meet budgeting requirements

● Responsible for invoicing and check writing

● Trained Kitchen staff and performed as sous chef/kitchen prep

● Worked the kitchen order entry system solo during peak hours Education

2017- OCTAPHARMA PLASMA Maximizing Leadership Skills Class (CPCC 2 Continuing Education Units)

2015-2016 OCTAPHARMA PLASMA 6 week MIT Class

2013-2015 HARDEES GMIT Training 6 week class, GM Certificate Core Class 2010-2012 WENDY'S Basics Core Class, Assistant Cert. Core Class, GM Certificate Core Class 2006-2008 SONNY'S How to become a leader, Managing people, GM Certificate Core Class 1999-2002 CPCC-Charlotte NC

● Basic studies general courses 1999-2001, Art II 2002, Graphic design basics 2002 REFERENCES AVAILABLE UPON REQUEST

REFERENCES

1. Deneisha Bailey (Manager of Octapharma Plasma) Phone no. 786-***-**** 2. Stacy Parks (Regional Director of Octapharma Plasma) Phone no. 704-***-**** 3. Perry Tesh (General Manager of Wendy’s) Phone no. 704-***-****



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