Support Specialist
Resume:
Amanda McDade
Client Services & Brand Sales Representative
Kansas City, MO
**********@***.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Seasonal Assisted Sales Representative & Retail Associate BDS Marketing LLC - Overland Park, KS
October 2019 to Present
Maintaining Operational, Sales and Brand excellence through every aspect of the Google retail fiber experience.
• Clearly compare and contrast partner product and value vs competitor’s product and value.
• Proactively demonstrate and clearly articulate features, benefits and value of the overall Product Service.
• Customer sales in a high speed internet environment, focused on sign-ups & lead generation.
• Customer retention, satisfaction/technical support, troubleshooting, and product positioning for sell through.
Completely understand & communicate the features and benefits of Facebook Portal
• Increase the consumer sales through proactive engagement and demonstrations
• Engage retail sales associates and create excitement to increase rate of recommendation
• Reporting and intelligence regarding the program and retail marketing environment
• Obtain revenue per hour goals and earn incentive
• Provided outstanding customer service
• Was able to showcase product knowledge and address concerns of customers
• Established and maintained relationships with current customer base Short Term Rental Host
Airbnb - Kansas City, MO
August 2017 to Present
-Professional achieving 5-star ratings & Superhost Status for consecutive quarters in High Grossing listing in Kansas City.
-Day today duties: Managing cleaning staff/payroll, room design and cleaning guest rooms/lawn care
& gardening.
-Successfully serviced over 200 guests stays and 400 individual customers in over 2 years. Heads up local marketing and sales by responding to all inquiries within 24 hours resulting in a booking rate of over 90% and vacancy rate at less than 12%.
-Troubleshoots problems & resolves them in a timely manner resulting in 0 Resolution Center Customer claims payouts.
- Providing quality accommodations resulting in 5% repeat business. High contributor in social media for KC Airbnb page & International. Frequent contributor to other forums regarding Airbnb policy and procedures.
- Consultant and mentor to other Airbnb hosts in the KC area. Community activist supporting quality hosting within the legal limits of Kansas City housing laws. Seasonal IT Specialist
H&R Block - Kansas City, MO
December 2018 to April 2019
-Provide technical support by communicating via phone, email, and chat with internal locations requiring assistance or information.
-Interpret internal store needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
-May remote control desktops in order to resolve technical issues Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
-Handle locations communications using incident handling, escalation, quality measurement procedures, and work instructions.
-Use software solutions and computer systems to accurately document and track customer contacts.
-Maintain a technical working knowledge of product or products supported by the department. Seasonal Brand Ambassador
Premium Retail/Mosaic - Kansas City, MO
December 2017 to September 2018
-Building and maintaining long-term trusting relationships with retail store associates & management thru training/store meetings
-Increasing client’s sales and brand awareness by conducting great training sessions and customer engagement promotions
-Ensuring product look and display is consistent with protocol, plan-o-gram compliance, samples working properly, overall appearance and above presentation standards of competitive products Sales Account Manager
AT&T - Kansas City, MO
October 2016 to March 2018
-Area Sales working at multiple locations within a district and account management for individual customer services/installs
-Troubleshooting customer issues on a daily basis and creating escalated reports
-Educate customers and work with installation resolution, marketing, and advertising
-Maintain in-depth knowledge of client's consumer electronic product
-Achieve sales and service objectives and work daily appointments within a specific area/territory
-Track and report activities through established processes and procedures. Elite Merchandising Specialist
BDS Marketing - Kansas City, MO
January 2016 to October 2016
-Conduct break-fix, installation and maintenance work, and use general merchandising tactics.
-Install and Maintain Small Displays, Parts or Graphics
-Troubleshoot Displays with Headphones, Speakers and Printers
-Execute Basic Merchandising and Resets
-Take Photos and Report Visit Findings via data entry
-Territory travel up to 100 miles
Account Sales Representative
T-mobile/HP-Marketsource - Buffalo, NY
January 2014 to January 2016
• Driving product sales at assigned events through customer interaction
• Educate customers and associates on clients product demonstration, merchandising, marketing, and advertising
• Maintaining a sound knowledge of client's consumer electronic product
• Troubleshooting, maintaining and providing support /installation for clients printers (lasers & inkjets)
• Increase visibility and value in client's products and services /paid e-learnings Assisted Sales Representative-seasonal
Assisted Sales Representative-seasonal
Dell/BDS Marketing - Blasdell, NY
November 2013 to February 2014
• Delivered customer service experience and conversing with various groups
• Ability to build vendor/retail relationship and main customer win back
• Providing technological advice and helping customers learning new products
• Ability meet to client expectations, reporting, and retailer/consumer feedback as directed Education
Associates in Ministerial Studies
International House of Prayer University
2009 to 2012
Associate in Theology
Trinity Bible College
2007 to 2008
Technical degree certification in Advertising Design Potter Road Career Center
1997 to 1999
Skills
• Demo
• Promotional
• Outgoing
• Customer Service
• Guest Services
• Intelligence Experience (8 years)
• Sales Experience
• Account Management
• Product Demos
• Planograms
• Live Chat
• Microsoft Excel
• Budgeting
• Microsoft Powerpoint
• Microsoft Outlook
Assessments
Technical Support — Familiar
March 2019
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.
Full results: Familiar
Human Resources Skills: Compensation & Benefits — Proficient April 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Retail Customer Service — Familiar
April 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Retail Phone Interview — Familiar
April 2020
Listen to candidates' responses to key questions to assess their experience, motivation, and people skills
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate