Lisa D. Allyson

**** **** ********* ******, ***.*, Chicago, IL 60626 • 773-***-**** • adpvs1@r.postjobfree.com

Objective: Seeking a position utilizing my customer service skills and critical thinking to problem-solving, implementing and coordinating multiple projects.

Established professional with over 15 + years of Customer Service experiences. Ability to ensure exceptional level of service by assessing customers’ needs and providing creative solutions. Maintained knowledge of products, services and trends through higher learning training and development. Highly adaptable with the capacity to promote and market through social media and other forms of technology.

Education:

Northwestern College Bridgeview, IL

Associate of Applied Science Degree, Major: Business Administration and Management on June 15, 2012

Work Experience:

Accurate Background LLC.

Client Services - Operations Support Specialist I 09/21/2020 – 12/09/2021

Communicated with clients and applicants via phone, email and chat queues

oProvided information about the products and services.

oObtained details on complaints and order requests

oProcessed requests then resolved them with accuracy and efficiency.

oAssisted with onboarding including sending employment information to new hires for completing both pre-employment and drug screening applications as required.

Analyzed and interpreted information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion.

Recorded details of all calls and tasks, as well as actions taken, into CRM tool.

Communicated with supervisors, peers, leaders and other departments regarding caller requests.

Provided tutorials and guidance on proprietary system (Accurate ACE).

CareerBuilder Employment Screening

Acquired by Accurate Background LLC. 03/26/2018-09/20/2020

Verification Specialist

Researched for companies worldwide and conducted Over the phone interviews; contacting schools, employers, references, businesses, and universities to verify employment history, certifications and educational backgrounds.

Verified information provided by applicants on a resume and applications.

Collected and reviewed Proof of Income documents in accordance with the Companies policies, procedures and guidelines.

Called HR and performed detailed reference checks.

Communicated with HR and Staffing companies regarding the verification process or any issues regarding applicants.

Reviewed and updated applications as needed with information verified throughout the screening process.

Aon Hewitt Contracted through Randstad In-House 08/2017-02/2018 and 08/2011-02/2012

Acquired by Alight Solutions

Benefits Specialist in HR OPS / Customer Care Representative

Provided communication and information to educate employees and clients during the Annual Enrollment & Open Enrollment timeframes on all offered plans, benefit designs, pricing and costs, to assist employees on their benefits options.

Answered incoming calls in a prompt professional matter while meeting performance standards.

Managed the distribution of required plan documents such summary plan descriptions, summary annual reports and others as needed. Initiated claims and provided subsequent status information.

Multi-tasked and prioritized workflows and Service Request issues for updating employee’s data

Created and maintained tracking system, prepared and managed all paperwork, due dates and deadlines for all employees.

Demonstrated an understanding of local, state, and federal regulations, employment, and EEO laws.

Incredible Technologies- Contracted through Randstad 04/17/2017-07/17/2017

Customer Service Coordinator

As a scheduling coordinator, I had served as the main point of contact for customer sales orders, product samples and information request for scheduling technician installs, conversions and removal of casino machines at various locations.

Coordinated import and export of products with the assistance of outside custom brokers/agents.

Coordinated all documentation requests for product specifications as SOA’s, Configuration Sheets, and Bill of Lading as needed to fulfill the customer requests.

Communicated with the customer concerning orders, product availability, shipments freight rates, transit time and supply chain orders. Updated database with accurate information.

AT&T-Contracted through Insight Global LLC. 08/10/2016 - 03/03/2017

Scheduling Coordinator-Customer Service

As a scheduling coordinator, I had served as the main point of contact to coordinate and schedule site visits and design meetings for installation technicians and engineers to survey multi-dwelling residences. At Bank of America/Merrill Lynch, Branch Offices and Kohl’s Department Stores. In Coordinates with Property Managers/Property Owners, and Project technical teams to schedule site visits to the specific multi-dwelling locations. I was to document communication and provide updates to all parties necessary.

In Parallel Inc./EmployCo. USA

Inquiry Response Coordinator- Call Center 04/26/2012 - 02/12/2016

Started with a Temporary Agency at Lakeshore Staffing and converted to a permanent CSR role within 6months hired

Collected contact information to respond to the customers’ requests for the education information and provide them with educational matching services. As a result, they may be matched to one or more sponsored schools from which we receive compensation. Compensation may impact where Sponsored Schools appear on our websites.

Maintained Knowledge of products, services and trends through higher learning training and development

Identified, research, and resolved customer issues using the computer system

Recapped information given to referral companies and colleges for client’s review

Completed call logs and data reports

SMS International Profit Associates 11/2010-07/2011

Appointment Setter and Scheduler

Set appointments for outside sales representatives

Managed leads for inventory control, cash control and interview surveys

Managed call backs or follow-up appointments

Assisted the zone management team in scheduling any number of sales reps in a zone area

Lushena Books Distributor 03/2010 – 08/2010

Accounting Assistant

Received and verified invoices and requisitions for goods and services

Verified that transactions comply with financial policies and procedures

Prepared batches of invoices for data entry

Data enter invoices for payment

Processed backup reports after data entry

Managed the weekly checks run

Recorded all checks

Prepared vendor checks for mailing

Listed all vendor checks in the logbook

Maintained the general ledger

Maintained updated vendor files and files number

Printed and distributed monthly financial reports

C.B.S. Security, Inc. / Catholic Charities 09/2007-02/2010

Administrative Assistant

Provided administrative support to designated leaders including calendar management, meetings, events and travel coordination, processed expense reports and invoices and data sheet information.

Maintained office coordination: linked between the department/person and the rest of the office.

Accompanied the employer to conferences and meetings: both outside and inside the firm’s premises.

Created letterheads, memos, Power Point presentations for various audiences and work schedules for a department of 250 employees.

Coordinated and scheduled meetings including booking rooms, ordering meals and providing office supplies to the staff.

Comcast Cable 05/2000–08/2006

Dispatcher II

Updated technicians’ routes for cancels, reschedules, and missed appointments

Activated and troubleshot repairs for technical equipment, installs and lines inputted in customers’ homes

Generated must-do calls for pending E.R. Trouble tickets

Contacted the customer to verify customer satisfaction of their serviceability

Problem Solved customer complaints

References available upon request:

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