Rosalyn Banks

Customer Services Representative

Arlington, Texas, United States

+1-817-***-****

adpvjn@r.postjobfree.com

SUMMARY

Energetic and reliable, well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. WORK EXPERIENCE

November 2021-Current

Customer Services Representative

Adastaff

Dallas, Texas, United States

24.7 call center

June 2018-December 2019

Warehouse Clerk 1

Axcess Staffing

North Richland Hills, Texas, United States

● Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records

● Maintained accurate and current order and shipment forms, inventory documentation and customer records

● Maintained business operations by communicating with coworkers and managers

● Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete July 2019-July 2019

Image Consultant

Robert Half

Irving, Texas, United States

● Built and maintained corporate image, brand and identity

● Planned and executed

April 2017-October 2017

Inventory Clerk

Coworx Staffing

Grand Prairie, Texas, United States

● Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement

● Maintained accurate and current order and shipment forms, inventory documentation and customer records

● Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement

● Rotated goods in inventory by following "first in, first out" approach to keep shelves organized and well-stocked

● Organized storage of articles in bins, floor, shelves and assigned areas according to product categories

● Received deliveries and processed all incoming shipments by scanning packages and updating orders in system

● Demonstrated great teamwork skills with staff members involved in production and transport October 2016-April 2017

Warehouse Associate

PDQ Temporaries

Dallas, Texas, United States

● Counted and stocked merchandise as specified by inventory control log

● Scanned container labels to verify contents and determine target destination using RF scanners

● Identified defective, lost or missing merchandise and promptly reported issues to supervisor

● Inspected and moved products to designated areas in warehouse

● Recorded unit quantities and handled or moved materials with equipment

● Maintained accurate and current order and shipment forms, inventory documentation and customer records

● Cleaned and maintained warehouse in compliance with OSHA safety standards

● Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate July 2015-July 2016

Caregiver

Pathway Assistant Living

United States

Caregiver Personal Care Aides

● Cared for wounds by changing bandages, dressings and binders to promote healing

● Prepared food and helped patients eat to support healthy nutrition

● Assisted patients with bladder and bowel needs by helping to restroom, and

● Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming

● Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming

● Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health

● Worked with patients and families to design meal, rehabilitation and other plans for long-term success

● Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean

● Handled incoming and outgoing correspondence, including mail, e-mail and faxes

● Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein

● Cleaned houses and living spaces, ran errands and cooked meals for over patients daily

● Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status June 2014-September 2014

Data Entry Clerk

Elwood Staffing

Arlington, Texas, United States

● Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

● Coordinated, scheduled and executed in-depth data entry projects for

● Identified errors in data entry and related issues by mentioning to supervisors for resolution

● Obtained scanned records and uploaded into company databases

● Identified and corrected data entry errors to prevent duplication across systems

● Compiled, sorted and verified digital data against source documents

● Created new orders in to manage samples and associated data

● Verified and updated account information in company computer system May 2011-March 2013

Assistant Store Manager

EZ Mart

Arlington, Texas, United States

● Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings

● Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team

● Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

● Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance

● Established, enforced and updated policies keeping business agile and responsive to changing market conditions

● Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels

● Decreased costs by negotiating with vendors and suppliers for better prices

● Processed credit and debit card payments and returned proper change for cash purchases

● Mentored team on effective upselling and cross-selling techniques

● Performed daily activities in timely manner, including managing housekeeping and inventory needs of store EDUCATION

-2010

ATI Career Training Center

North Richland Hills, Texas, United States

October 2010

ATI Career Training Center - North Richland HillsNorth Richland Hills, TX Business Administration

Avalon VocationalFort Worth, TX

Accounting

• Business Administration

SKILLS

Cycle Counts Inventory Inventory Control Clerk Audit Audits Payments Accounting Documentation Business Operations Operations Staffing Invoices Correspondence Data Entry Inventory Clerk Scanning SAP Database Safety Standards RF Osha Safety OSHA Housekeeping POS POS Systems Selling Techniques Point of Sale Self Motivated LANGUAGES

English - Intermediate

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