Marlene Michael

** * ******** ****

Conway, AR **032

Contact phone: 501-***-****

Email: adpviz@r.postjobfree.com

SUMMARY OF AREAS OF EXPERIENCE

Information Technology, hardware, software, SQL server integration (local and remote hosted), DNS/Host (static and roaming profiles), programming, installation (Cat5/6, RJ45, patch panels), JAVA, voice recognition programs, remote access, program customization.

Problem resolution on all levels and hands on implementation and management of the solutions

ICT - Telecommunication implementation & security (VoIP,

Customer Representative, Patient Care, and Employee Training and Management

Human Resources (staffing, benefits, retirement)

Accounting (payroll, accounts payable, accounts receivable, budget, reconciliation, purchasing)

Sales Management

Reporting (all areas internal and external)

OSHA/EAP implementation and compliance

Licensure and credentialing

Nursing (heavily in patient medication review for medications that cancel oral chemotherapy therapies)

Medical research liaison for genetic testing and IPL on treatment of local recurrence

Business Operation

Medical insurance carrier (including Medicaid “PES”, Medicare “CMS”) contracting, coding, billing (electronically), reconciliation

Medical practice implementation and management of EHR/EMR

Insurance (agent, employer, employee, malpractice, manager, contracting)

EDUCATION:

Canyon College, Iowa Life & Health Insurance License

Health Administration November 2000

BA Health Administration 2000

Property & Casualty Insurance License

University of Arkansas at Little Rock March 2005

January 1998 – August 2000

AS in Nursing Program

EMPLOYMENT SUMMARY:

Abraham Breast Clinic

Administrator/EHR Specialist/Server Manager/Clinician

January 2007 - August 2012

Screened hired and supervised personnel; developed and enforced policies and procedures; and ensured optimal patient relations. Developed budgets and pay scales and served as consultant for new medical treatments and government guidelines. Researched, choose and executed the conversion of clinic from paper charts to EHR that qualified as meaningful use. Coordinated software upgrades, enhancements, including the HL7 interface between EHR and practice management system. Evolved this software and customized it to meet the specific needs and wants of the clinic and well as ACS reporting guidelines. I managed all the servers and network resources and network applications, including SQL. Set up and managed multiple fax servers, email host servers as well as VoIP phone system.

Marlene Michael

Curriculum Vitae (continued)

Benicorp Insurance

Arkansas Territory Manager

April 2005 - April 2006

Exceeded sales quotas by evaluating the sales activity, focusing on product training and participating in the implementation of new business with the agent.

Allstate Workplace Division - Arkansas Regional Sales Manager

May 2003 – April 2005

Evaluated market trends, identified trends and needs. I managed over 600 agents throughout the state of Arkansas, which included exclusive Allstate agents, independent Allstate agents and general agents. Designed and implemented an 18 month time line which exceeded sales quotas.

Legacy Capital Group - Key Account Manager

October 2000 – May 2003

Meet with clients and identified new business opportunities. Implemented and managed the roll-out of all new contracts and services.

University of Arkansas at Little Rock - IT Conversion/Benefit Coordinator

March 1998 – October 2000

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