Kathie Durand

**** ******* *****

McKinney, Tx **070

adpvhv@r.postjobfree.com

Cell: 214-***-****

Administrative excellence; enthusiastic commitment to customer service, a key driver of company goal attainment. Lead by example and ensure the execution of all tasks effectively and on time

Dedicated customer service representative with 15+ years of experience in business and university settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and improvement of operations.

Current Employment

SteinMart (Retail)

Sales Associate part time

Assist customers with purchases, returns and selections, promote

Rewards and credit cards

Whole Foods

Guest Services part time

Assist guests with purchases, provide courteous and helpful service

Professional Experience

Energy Advisory Services

Admin Assistant/contract manager

Managed contract signing parties between utilities and apartment complexes.

Developed new tracking system which provided status and problems preventing signing.

Answered phones and directed to appropriate parties, scheduled meetings.

Assigned special projects, ie, annual Christmas giving program for local shelter.

Shipper Owned Container

Admin Assistant/vendor relations/sales support

Coordinated container deliveries for oil rigs off the coast.

supported sales people with follow up on delivery schedules, rush jobs, potential problems with deliveries.

Developed auto fill form for sales use in the field.

Ebby Halliday Realtors

Texas licensed realtor.

Marketing, consulting, client support in purchase and sale of

homes.

GLOBAL REACH, University of Michigan — Ann Arbor, MI

10/15 to Present

10/16 to Present

12/15 to 5/16

11/14 to 2/15

12/12 to 12/16

3/00 to 8/11

Administrator, 2005 to 2011

Administrative Coordinator/Assistant, 1996 to 2005

Coordinated visiting scholars and dignitary visits, including passports, itineraries during 6 month visits, housing, tours, receptions and speaking events.

Developed positive relationships across campus with vendors providing services for visitors.

Created web based information for visitors, forms and processes before arrival.

Tracked and reviewed Memorandums of Understanding between universities for accuracy and developed.

Developed PowerPoint presentations for students planning to travel abroad.

Managed and reconciled U of M grants for students traveling abroad.

Helped develop university guidelines and safety mechanisms for students traveling abroad.

Designed and created annual calendar of student mission trips to 3rd world countries which students sold to help support their trips and share their experiences.

Developed and managed annual 500K department budget.

Responsible for department spending and grant allocations.

Developed and coordinated travel itinerary’s and passports for executives, including coordinating flights of groups of 10-20 U of M executives and professors.

Selected Contributions:

Won “Staff Excellence Award” selected by the Medical School as one who represents the ideals and standards of the organization, responds quickly to customer questions, information needs and assistance, propelling department to be recognized for their efficiency, creativity in problem solving and customer satisfaction.

Ensured the swift resolution of customer issues to preserve customer satisfaction and strong business relationships while complying with company policies.

Exemplified the second-to-none customer service delivery for which Global REACH is internationally renowned in all interactions with visiting scholars and dignitaries.

UNIVERSITY OF MICHIGAN HEALTH SYSTEM — Ann Arbor, MI

9/96 to 3/00

Executive Assistant to VP of Operations for Health System

Manaaged executive calendar, correspondence, confidential matters, coordinated meetings on site and off site, reconciled expense reports and department spending, prepared Power Point presentations.

Selected contributions: Handled and investigated employee complaints to prepare the AD for meetings with employees, supervised front staff and student staff. Represented AD at meetings on campus. Developed Power Point presentations and assisted in the day-to-day management of the office.

Education and Training

COLLIN COMMUNITY COLLEGE — Frisco, TX

12/12

Earned certificate: Real Estate; concentration in business studies

WASHTENAW COMMUNITY COLLEGE – Ann Arbor, MI 9/93

Business administration

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