Installer Customer Care
Resume:
Mat LeGaspi
Contractor - Installer
Huntington Beach, CA 92648
adpvh8@r.postjobfree.com
The desire and passion to offer an expert level of professionalism, where I am able to utilize my skills and education to my
fullest potential. With over 20 years experience in exceptional customer service based professions, and over 9 years
experience in the window treatment industry I take pride in honesty, punctuality, efficiency and cleanliness. Having a detail
oriented eye and focus on quality installation and workmanship, I offer an unrivaled experience pertaining to customer
service and care.
Willing to relocate: Anywhere
Work Experience
Self Employed Owner/Operator Installation Supervisor LA CUSTOM BLINDS - Huntington Beach, CA
January 2019 to Present
Window Treatment & Shutter Installer
Self Employed Owner/Operator - installation supervisor LA Custom Blinds - Los Angeles, CA
January 2019 to Present
• Installer/ installation supervisor
• Residential and commercial
• Oversee installation projects from start to finish including all aspects of previous employers
• Shipping / Receiving
• Maintain relationships with clients
• Helped move Production from LA based clients and operation into Orange County
• Installation of a wide variety of window treatments including motorization and programming.
• Design consultations, incl. offering pricing options and measurements for shutters, shades and drapes.
• Supervise installers and installation appointments as needed for complete customer satisfaction.
• Provide walk-through's to set expectations and a planned install process prior to installation as well as afterwards, to address any concerns or questions and educate the client on proper care and operation of all products.
• Fabrication of custom build outs such as cornice boxes, framing and custom molding for window treatments.
Self Employed Owner/Operator - installation supervisor LA Custom Blinds - Los Angeles, CA
January 2019 to Present
• Installer/ installation supervisor
• Residential and commercial
• Oversee installation projects from start to finish including all aspects of previous employers
• Shipping / Receiving
• Maintain relationships with clients
• Helped move Production from LA based clients and operation into Orange County Sub-Contractor - Window treatment installer
ABS
January 2017 to January 2019
ABS Riverside, CA 6/2017 - 2019
Subcontractor / Self-Employed - Window Treatment & Shutter Installer
• Installation of shades shutters and drapes including motorized products. Self-Employed - Window Treatment & Shutter Installer Home Depot / Lowes / Window Coverings - Orange County, CA, US December 2017 to August 2018
Measure and install for Home Depot and Lowes as a sub-contractor for southern California locations.
● Maintain standards and expectations for the company as well as each individual client, while operating as an independent sub contractor.
3 Day Blinds contractor
Day Blinds - Garden Grove, CA
October 2013 to May 2017
Subcontractor / Self-Employed - Window Treatment Installer
● Measure and Installation of custom shades, shutters and drapes both residential and commercial.
● Maintain communication with design consultants and country wide install advisers.
● Repairs, maintenance and service, including cut downs and adjustments as needed.
● Operate and maintain as an independent while following company core values. 3 Day Blinds installer
Day Blinds - Garden Grove, CA
February 2009 to September 2013
Window Treatment Installer
● Installation of various window coverings, both residential and commercial.
● Troubleshoot, repair and maintenance of window treatments as needed.
● Inventory of necessary tools and equipment for installs, including stocking and maintaining company work
vehicle.
● Contact customers to introduce myself and provide ETA.
● Communication with customer care reps and install advisors for issues and concerns. Education
Associate in General Studies
Riverside Community College
January 1999 to August 2001
High School Diploma
Norte Vista High School - Riverside, CA
Skills
• Customer Service (10+ years)
• Installation (10+ years)
• Art Direction (10+ years)
• Carpentry (10+ years)
• Painting (10+ years)
• Construction
• Drywall
• Handyman
• Door Hanging
• Electrical Experience
• Facilities Maintenance
• Landscape Maintenance
• Construction Management
• Remodeling
Certifications and Licenses
CSL
February 2013 to Present
California state contractors license
Valid Drivers License
Assessments
Work style: Reliability — Expert
January 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• With experience, skill and professionalism: Sell, measure and Installation of a wide variety of blinds, shades,
shutters and drapes for Residential & Commercial clients. Manufactures incl., (but not limited to), Hunter
Douglas, 3 Day Blinds, Norman, Bali, Levolour, Somfy product and many more.
• Home care, cleanliness and efficiency, which includes protection of property, footwear protection, blankets,
and maintaining a clean work environment overall.
• Excellent telephone, written and verbal communication skills with design consultants, installation advisors,
support teams, co-workers and most importantly, the client.
• Ability to work independently. Self driven.
• Excellent analytical and on the spot problem-solving skills. Able to trouble shoot and repair as needed.
• Have the eye, ability and knowledge to approach uncommon installation scenarios and overcome obstacles to
provide a professional experience.
• Geographic familiarization of surrounding cities, freeways, tolls and neighborhoods.
• Knowledge of standards and guidelines regarding child safety regulations incl. the use of hold downs, cord
cleats, etc. for the protection of clients, their children and pets.
• Customer Care education and demonstration of proper operation and maintenance of product.
• Extensive knowledge of all tools associated with the trade. Own tools and work vehicle, ladders, hand and
power tools.
• Maintain professionalism with customers and offer a seamless experience from start to finish.
• Team player, Flexible, easy to communicate with.
Contact this candidate