Customer Service Csr
Resume:
Julie Ann Cabucio
Cell: 508-***-**** * Oyster Lane
********@***.*** Mattapoisett, MA 02739
Customer focused business executive with 30 years experience opening new business and growing existing book of business. Consulting clients in the purchase of business products and furniture for their workplace on all levels, from order entry to delivery and customer service. Engaging with the public at trade shows and Notary Signings.
EXPERIENCE:
September 2020 – Present
Kimball Midwest, Columbus, OH
Supplier of Superior Maintenance, Repair and Operation parts and equipment. Family owned, nationwide distributer with over 300 million in sales.
Generate new leads by cold calling, canvassing and referrals
Increase my book of business by building on the relationships made
Exhibit detailed product knowledge when assessing customers’ needs and offering solutions
Capture the interest of new customers by demonstrating our high-quality products
Design space and suggest products needed for central location of MRO supplies
Conduct managed inventory visits with customers to replenish stock
July, 2017-Present
Century 21 Signature Properties, Dartmouth, MA
Marketing my services in order to obtain clients
Create and execute Listings, Contracts, Purchase and Sales Agreements
Evaluate clients financial abilities and research properties within their reach
Attend closings with clients and follow through once sale has been completed
April 2015 – May 2019
Poppin’ Mad Kettle Corn, Mattapoisett, MA
Makers of hand popped, small batch kettle corn
Owner and Operator
Search out local events and festivals, apply, schedule and work all events
Purchase supplies, invoice and manage inventory, set up booth work directly with retail customers
January 1994 – May 2020
WB. Mason, Brockton, MA
Wholesaler of office products and furniture for commercial and residential accounts. WB is the largest independently owned office supply wholesaler with sales of over 2 billion.
Account Executive
Research and generate new leads with targeted businesses through various prospecting activities including cold calling, canvassing and referrals.
Retain customer base by offering new product information and samples, along with delivering superior customer service.
Increase sales of current customer base by expanding book of business with new product offerings.
Prepare product quotes based on customer needs and personally deliver to customer to cultivate trust and knowledge of product.
Work with customers to design, spec and measure space for new furniture.
Coordinate the delivery and installers for product and oversee product installation.
Conduct weekly inventory for customers in order to maintain necessary stock of items needed for daily production.
Schedule, coordinate and work trade shows promoting new products and generating new business
September 1990 – December 1993
Pencils, Inc., New Bedford, MA
Independently owned office supply and furniture wholesaler to commercial accounts
Customer Service Supervisor/Sales Representative
Responsible for supervising 2 CSR’s to ensure daily quotas were met.
Review daily log of calls made and number of orders resulting from customer contacts.
Research and generate new leads with targeted businesses through various prospecting activities including cold calling, canvassing and referrals.
Retain customer base by offering new product information and samples, along with delivering superior customer service.
Prepare product quotes based on customer needs and personally deliver to customer to cultivate trust and knowledge of product.
November 1990-Present
Notary Signing Agent
Responsible for executing closings for title companies
Certify and notarize financial and legal documentation related to loan documents
July 1985 – August 1990
Universal Industries (Reebok), Mattapoisett, MA
Independently owned headwear manufacturer with distribution and finishing plant in Mattapoisett. Headwear purchased oversees was screen-printed or embroidered on site then inventoried until sale. Company was sold to Reebok and relocated in 2015.
Accounts Receivable Supervisor – July, 1985 – May, 1987
Oversee office of 3 employees and work directly with AR Manager
Daily posting of incoming payments and cash to proper accounts.
Preparing daily deposit for bank.
Initiate delinquent accounts for collection agency process to begin.
Assisting AR manager with monthly closing.
Corresponding with customers regarding past due balances and rectifying outstanding balances on their account.
Customer Service/Sales – June 1987 – August, 1990
Processing orders taken via telephone from Customers and Sales Reps.
Checking inventory before processing order and notifying customer of shortages if any.
Researching credit and solving any problems before order was processed.
Calling customers with available inventory in order to produce sales.
Attending promotional events.
Contact this candidate