brenda l. giamanco

Tel 408-***-**** • adpvgq@r.postjobfree.com

Dedicated, well-qualified business partner with deep experience creating sustainable success and growth. Skilled communicator, negotiator, and problem solver who provides co-workers with the support needed to exceed performance objectives.

Customer Service Financial Aid Planning And Administration

Workforce and CampusVue Regulatory Compliance Microsoft products (Excel, Word,Outlook)

Student Financial Aid Financial Aid Administration Problem/Issue Resolution

Staff Training/Development Strategic

Professional Experience

Colorado Technical University – Online Tempe, Az 2017-present

Financial Aid Advisor II

Recognized by team and leadership as an ‘MVP’, for perseverance, meeting/exceeding packaging and call quality and compliance, and FAFSA completion. Maintained one of highest packaging completion rates and recognized by students and co-workers for commitment and professionalism. Received the Pinnacle award which is a company-wide acknowledgement for service excellence.

• Led students through the financial aid funding process by providing compliance guidance for up to 80 students every 6 weeks through the up to $58,000 financial aid process and ensured proper funding was awarded and that students were prepared to start each program.

• Reviewed Free Application for Federal Student Aid (FAFSA), conducted analysis, and followed up on missing and inconsistent data.

• Ensured that 40-80% of new students were financially funded within 30 days of the school start.

• Proactively communicated updates to students and admissions partners, where appropriate. Provided resolution to issues and conflicts that arose during the process including loan default situations.

Carrington College, Mesa Az 2016 – 2017

Financial Aid Coordinator – Contract

Assisted in the completion and processing of Financial Aid Title IV funding documents with potential and existing students. Provided guidance from FAFSA completion to file submission, verification and completion. Completed Regulatory Affairs and Institutional and VA training required to help students navigate through the Tuition planning and funding process.

Mercy Gilbert Hospital, Gilbert, Az 2013 – 2016

VOLUNTEER – Team Leader

Assists with the flow of visitor traffic, deliveries and light administrative projects. Coordinate patient processing in Outpatient Registration. As a Team Leader, also responsible for team communications and new volunteer training.

Kids Club, San Jose, CA (Northwood Elementary School) 2011 – 2013

PROGRAM MANAGER – Bible Way Christian Center (VOLUNTEER)

Leading the successful execution of an afterschool program which brings Faith based lessons of into the Elementary schools of Santa Clara County. Providing oversight for the team, lesson planning, coordinating and managing monthly activities including incentive and discipline programs. Establishing relationships with parents, Teachers and the school Principal as well as the Kids Club Corporate staff.

Manpower, San Jose, CA 2010 – 2011

Business manager – google (contractor)

Engaged to leverage extensive HR expertise to develop strategic planning initiatives for the optimal performance of the human capital management function. Works closely with client stakeholders to define business requirements and create the programs that support robust, long-term growth, ensuring alignment with Google and Manpower objectives. Facilitates cross-functional collaborations to deliver consistent communication and ensure the continual attainment of results through various process improvement initiatives.

• Established and directed the workforce for four onsite groups (Reception, Events, Perks/Concierge, and Shared Services), propelling a staffing increase from 10% to 200%, while maintaining a high level of customer support for the growing client base.

• Improved the performance of the Concierge team in supporting a population of 20,000, by implementing a new focus on service while processing requests ranging from ticket purchases to custom, exotic vacations.

DBM Consultant Services, Chandler, AZ 2009 – 2010

career consultant

Guided displaced clients in gaining a competitive advantage by delivering coaching on career transition topics including resume writing, interviewing, skills identification, and job search planning/research. Conducted one-on-one consultations as well as group workshops on the transition process.

• Consistently exceeded corporate and client expectations for the delivery of services that increased client knowledge of the job search process.

The Home Depot, Chandler and Gilbert, AZ 2004 – 2008

site human resource manager

Delivered performance-focused direction in the on-site management of all staffing, employee/labor relations, and compensation for a $38M warehouse retailer. Advised senior leadership on the best practices for hiring, talent management, workforce planning, and employee development; delivered a labor relations awareness session to Regional Management. Directed all new employee on-boarding and training activities.

• Recruited and hired 123 new associates/managers for the opening of a new $28M warehouse, delivering more than 4,000 of training within eight weeks.

• Increased organizational effectiveness by creating numerous performance management tools for use by management across the region, including succession planning and career development.

• Achieved 100% success rate in the representation of the company during resolution of employment issues for current and former associates.

Right Management Consultants, Bay Area, CA 2002 – 2004

career management consultant

Conducted group workshops and individual consulting to coach several hundred displaced employees during career transition. Delivered guidance on topics integral to the job search process, including resume writing, interviewing, negotiations, and skills assessments.

• Maintained an aggressive counseling schedule to facilitate the re-employment of 20%+ of program participants within 90 days.

Education Professional Development

Business Administration/Computer Science studies, Governors State University, University Park, IL

SPECIALIZED TRAINING

Various Leadership, Employment Law, and Management programs

Federal Compliance Training

TECHNOLOGIES

CampusVue; Docusign Workforce HRIS Payroll (PeopleSoft, Kronos, ADP);

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