OG Olga Gonzalez

Waukegan, IL ***** 224-***-**** adpvf3@r.postjobfree.com

PROFESSIONAL

SUMMARY

Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

SKILLS Complaints Handling

Maintenance and Repair

Leadership

Standards Compliance

Service Optimization

Facilities Inspection

Clear Communication

Work Inspection

Carpet Cleaning

WORK HISTORY HOUSEKEEPING SUPERVISOR 03/2021 to CURRENT NGIS Gateway Inns & Suites Great Lakes, Illionois Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Managed staff of 20 housekeepers.

Managed team productivity and workflow to exceed quality standards. Trained and mentored all new personnel to maximize quality of service and performance.

Communicated repair needs to maintenance staff.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Placed orders for housekeeping supplies and guest toiletries. Increased employee performance through effective supervision and training.

Completed schedules, shift reports and other business documentation. Worked with front desk to respond promptly to all guest requests. Adhered to safety protocols by enforcing proper equipment usage. Evaluated employee performance and developed improvement plans. Coordinated household cleaning service operations, including driving business development and managing client relations. Promoted safety by demonstrating proper operation and training staff on power equipment tools.

Improved process efficiency through effective inventory control in alignment with client standards.

Created and implemented training programs to enhance employee performance.

Drove improvements to workflow and room turnover with hands-on, proactive management style.

Directed team of 20 peronnel in busy hotel with131 rooms. Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours per week.

HOUSEKEEPING TEAM LEADER 09/2006 to 03/2010

Contractor Fedelity Great Lakes, IL

Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Managed staff of 25 housekeepers.

Managed team productivity and workflow to exceed quality standards. Trained and mentored all new personnel to maximize quality of service and performance.

Communicated repair needs to maintenance staff.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Placed orders for housekeeping supplies and guest toiletries. Completed schedules, shift reports and other business documentation. Worked with front desk to respond promptly to all guest requests. Evaluated employee performance and developed improvement plans. Coordinated household cleaning service operations, including driving business development and managing client relations. Promoted safety by demonstrating proper operation and training staff on power equipment tools.

Drove improvements to workflow and room turnover with hands-on, proactive management style.

Changed bed linens and collected soiled linens for cleaning. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Polished glass surfaces and windows.

Performed spot-cleaning on furniture stains.

Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.

Returned emptied garbage receptacles to proper locations. Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Rotated linens in storerooms and replenished when supplies ran low. Picked up trash from parking lot and garden areas to keep those areas free of debris.

HOUSEKEEPER 09/2005 to 08/2006

Contactor IME Great Lakes, IL

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Disinfected bathrooms and removed mold from shower stalls and bathtubs.

Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces. Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.

Dusted picture frames and wall hangings with cloth. Created spotless surfaces by dusting, sweeping, vacuuming and mopping. Secured locks and entryways to prevent unauthorized access by persons not approved by owners.

Wiped walls, decoration and appliances.

Engaged positively with residents while cleaning apartments and common areas.

Polished and dusted furniture, including antiques and high-priced valuables to preserve pieces.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Emptied trashcans and transported waste to collection areas. Engaged with guests on room requirements and amenities to promote overall satisfaction.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Verified cleanliness and organization of storage areas and carts. Restocked room supplies such as facial tissues for personal touch with every job.

Used chemicals by following all safety protocols and procedures to avoid burns and injuries.

Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.

Inspected spaces to help identify maintenance needs. Removed trash and dirty linens from rooms.

Disassembled furniture and items to conduct deep cleaning. EDUCATION High School Diploma 06/1994

North Chicago Community High School, North Chicago CERTIFICATIONS Certification Hospitality Supervisor Housekeeping Trainer

Housekeeping Certification

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