Customer service and managerial experience
Resume:
Tequnia Heard
Receptionist/ Dental Assistant
Statesboro, GA 30458
*******@*****.***
To obtain a position where I can assist in maintaining a successful practice with the use of my patient care skills, quality assurance, training experience, and customer service skills.
Work Experience
Dental Assistant
Savannah Dental Associates
March 2020- present
• Manage pre-authorization process and follow up on pending authorizations as necessary
• Utilize Digital radiograph equipment
• Assist dentist with diagnostic, preventive, restorative, orthodontic, endodontic, and surgical procedures
• Take impressions and pour up models
• Fabricate temporary crowns and bridges
Dental Assistant
Help A Child Smile
March 2019 to March 2020
• Assist dentist with fillings, Stainless steel crowns and extractions
• Sterilize instruments
• Complete Sealants
• Coronal polish
Receptionist/ Dental Assistant
Claxton Smiles/Glennville Family Dentistry
September 2017 to January 2019
• Schedule appointments
• Understand and explain insurance benefits and financial options
• Explain treatment plans and payment options to patients
• Reside as an expert on basic knowledge such as filing insurance claims, cash management, office software, insurance verification, insurance linkage and sound dental office procedures
• Manage pre-authorization process and follow up on pending authorizations as necessary
• Utilize Digital radiograph equipment
• Assist dentist with diagnostic, preventive, and restorative procedures
Shift Supervisor
RiteAid Pharmacy
May 2014 to March 2018
• Open and close the store as required. Perform all safety and security tasks, such as disarm and arm alarm, as required to open and close the store
• Evaluate staffing to ensure proper financial accountability during each shift.
• Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops.
• Follow inventory stocking and recording guidelines.
• Assist store manager with accounting and banking responsibilities.
• Train and on-board new Team Members on procedures.
• Lead and manage shifts while acting as manager-in-charge of store.
• Lead the team to as the ambassador for our products and brand.
• Partner with General Manager to coach, counsel and direct Team Members.
• Responsible for the overall shift operations and sales performance in store
Orthodontic Supervisor/ Lead Dental Assistant
Coast Dental Services
April 2016 to September 2017
• Document and chart all procedures performed at each visit
• Assist dentist with diagnostic, preventive, restorative, orthodontic, endodontic, and surgical procedures
• Schedule appointments
• Understand and explain insurance benefits and financial options
• Ensure all areas are stocked with inventory and reorder when necessary
• Train and manage performance of ortho receptionist and dental assistants
• Explain treatment plans and payment options to patients
• Reside as an expert on basic knowledge such as filing insurance claims, cash management, office software, insurance verification, insurance
linkage and sound dental office procedures
• Manage pre-authorization process and follow up on pending authorizations as necessary
• Utilize Digital radiograph equipment
• Take impressions and pour up models
Dental Assistant
Thomas Dental Center
December 2014 to April 2016
• Assist dentist with diagnostic, preventative, restorative, orthodontic, endodontic, and surgical procedures
• Set up and breakdown rooms for procedures
• Make preliminary impressions
• File charts
• Sterilize Instruments
Dental Assistant
Kidz Korner Dentistry
May 2012 to November 2013
• Assist with pediatric procedures such as fillings, extractions, and crowns
• Schedule patients
• Sterilize instruments
• Verify insurance
• Complete follow up calls and schedule re-care appointments
• Take radiographs
Food Service Worker II
Georgia Southern University
June 2009 to May 2012
• Handle currency and credit transactions quickly and accurately
• Prepare food items following standard recipes and procedures
• Maintain high standards of customer service during high-volume, fast paced operations
• Maintain cleanliness of outlet and equipment
• Master point-of-service computer system for automated order taking
Night Supervisor
Georgia Southern University
August 2007 to May 2009
Shift Manager
McDonalds
July 2005 to August 2007
• Supervise team members in order to ensure quality of service
• Supervise kitchen activities to ensure quality of food
• Hire, train and schedule the activities of food service personnel
• Ensure cleanliness of the outlet
• Investigate and resolve complaints in reference to food service and quality
• Maintain inventory and ensure adequate stocks
• Manage cash register
Education
Diploma in Dental Assisting
Ogeechee Technical College
July 2009 to December 2010
Dentrix, Eaglesoft
Dental Radiology Certification
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