Whitney Franklin

***** ******* ****

Ocean Springs, MS 39564

Phone: 985-***-****

Msg: 228-***-****

adpvc1@r.postjobfree.com

Dependable and detail-oriented, Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceed customer expectations has resulted in

improved business relationships.

SKILLS

Teamwork Decision Making Communication Self Motivated

Conflict Resolution Customer Service Fast Learner Detailed Oriented and Ability to Multi-task

WORK EXPERIENCE

Housekeeping

Singing River Health System - Ocean Springs, MS

September 2021 to Present

•Provide Customer Service to patients, staff and visitors-whom I assist and service daily.

•Mix cleaning agents together to create potent sanitizing mixtures and apply them to surfaces to ensure proper sanitization.

•Wipe clean any residue left behind by applying cleaning agents to ensure that no harmful agents are left behind.

•Collect soiled linen from patients’ rooms and ensure that they are transported to the laundry room.

•Account for cleaning inventory and equipment by ensuring that all supplies are in check.

•Clean and disinfect vents, furniture, woodwork, and bathroom fixtures such as showers and taps.

•Wash down sinks and toilets by performing spot cleaning services and sanitizing bathrooms properly.

•Vacuum and shampoo carpets and rugs in patients’ rooms, lobby areas, and staff offices.

•Make beds and ensure that trash is taken out and disposed of several times a day.

•Load linen carts and push them to required areas such as patients’ rooms and surgical areas.

Remote Customer Service Specialist

Verizon Wireless Call Center – Louisiana

September 2019-September 2021

Consult with customers by telephone to provide information, take orders, answer questions and handle complaints. Place outbound calls following a script to generate sales.

Investigate and follow up on customer problems.

Document outcomes and steps taken.

Update customer files and databases

Explain customer bill

Research and billing issues

Member Services Representative

Blue Cross Blue Shield- Baton Rouge, LA

March 2019- March 2020

•Consistently provide members with exceptional customer service

•Assist internal and external customers via incoming telephone calls

•Actively listen to customers and respond appropriately

•Utilize the BCBS computer system to look up and record information regarding a customer’s account

•Investigate and resolve member inquiries through correspondence and computer research

•Advise customers regarding policy and benefit information for multiple health plans

•Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions

•Contribute to a team effort to meet or exceed service, production and quality goals

•Identify errors and implement solutions with team members and leaders

•Meet and exceed daily weekly and monthly performance goals

•Provide a high level of service to both external and internal customers

•Use Creative problem solving within a team environment

CNA - Certified Nursing Assistant

Oak Park Village - Hammond, LA

May 2012 to March 2019

Answer calls for assistance and observe changes in a patient’s behavior, emotional state, or physical condition.

Implement individualized care plans and offer support to patients to maintain their dignity, privacy, and comfort.

Assist in the maintenance of a clean, tidy, and safe environment by reporting environmental deficiencies including equipment or lighting problems to the charge nurse.

Education

Medical Assistant / Phlebotomy Program

Compass Career College - Hammond, LA

Completed: Courses March 2019

High School Diploma

Vancleave High School - Vancleave, MS

Graduated: May 2010

References upon request

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