ANITA NYECHE-ENYI

ADMINISTRATION CUSTOMER SERVICE SUPPORT TELEMARKETING MASS COMMUNICATION

CONTACT

Port Harcourt, Rivers State, Nigeria.

+234 814-***-****

adpv81@r.postjobfree.com

EDUCATION

HND – Mass Communication

Ken Saro Wiwa Polytechnic.

2021.

OND – Mass Communication

Port Harcourt Polytechnic.

2018.

Senior Secondary School Certificate

Community Secondary School, Obelle

2016.

CORE COMPETENCIES

Inventory Management

Report Preparation and Presentation

Budgeting and Cost Control

Telesales and Telemarketing Support

Data Entry and Organization

Customer Relationship Management

Business Communications

Files and Records Management

Stakeholder Management

Meeting Scheduling and Planning

Customer Acquisition and Retention

Social Media Management

PROFILE SUMMARY

Result-oriented and pragmatic professional with valuable work experience in general administration with the ability to support in customer service and telemarketing. Demonstrated the ability to promptly resolve basic administrative issues, draft reports, deliver presentations, schedule meetings & conferences, handle internal and external business communications, and maintain a high level of confidentiality. Able to provide support in telemarketing, telesales, social media management, customer experience, customer relationship management, handle files and records, and respond to a large volume of calls and emails with the proper etiquette. Adept at working in a fast-paced business environment with the ability to collaborate with others towards the achievement of organizational targets. Able to learn and apply new knowledge towards the attainment of business goals. WORK EXPERIENCE

Administrative Assistant January 2019 – January 2020 Rivers State Universal Basic Education Board, Port Harcourt, Rivers State. Decreased the expenses incurred during official events by 10% through renegotiating the cost of supplies with vendors and implementing a monthly bulk purchase budget. Monitored office supplies inventory and ensured zero shortage by facilitating orders before a shortage occurred.

Scheduled and arranged meetings & conferences for management staff and notified invited parties; made other reservations as required. Streamlined office workflow by organizing files and records in chronological order, increasing the efficiency in document retrieval by 50%. Multitasked during meetings by listening and simultaneously documenting minutes for future reviews and to reference solutions prescribed for budding issues. Efficiently disseminated important information to all stakeholders and through the approved communication channels (emails and letters) while maintaining confidentiality. Utilized Microsoft Office tools to prepare a plethora of documents including reports, presentation slides, and other official documents as required. SOFT SKILLS

Time Management, Conflict Resolution, Adaptability, Negotiation & Persuasion, Continuous Learning, Emotional Intelligence, and Relationship Management TECHNICAL SKILLS

Microsoft Office (Word, Excel, Access PowerPoint, and others), Google Workspace

(Docs, Slides, Sheets, and others), and Zoom (Video Conferencing).

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