PERSONAL PROFILE:

Marital status: Married

Gender : Female

Nationality : Ugandan

Visit Status : Employment

Visa

CAREER OBJECTIVE:

To pursue new challenges

for career and professional

growth.

Improve my skills,

experience and make the best

of my personal attributes fully

utilizing these, for both

continuous self-development

and organizational growth.

ACADEMIC AND TECHNICAL

QUALIFICATIONS

High School Advanced

Certificate (UACE)

High School Certificate

(UCE)

SKILLS:

Customer care; Expert

Sales Force; Expert

Communication; Expert

Resilience; Advanced

Diversity Respect; Expert

Leadership; Advanced

Excellent Service; Expert

Telephone Etiquettes;

Expert

Interpersonal skills;

Expert

Analytical skills; Expert

Work-Experience

June 2016 to Date

Company MCDONALD’S FAST AMERICAN FOOD

Designation Cashier Cum Customer Service

Job Responsibilities

Welcoming the customers with the welcoming smile and provide excellent assistance to customers

Answering phone calls (in bond) make out bond calls on customer complaints and inquiries

Deliver fast and impressive service with QSCV standards (Quality service cleanliness and value).

Demonstrate and promote teamwork.

Maintain a friendly and pleasant atmosphere in the lobby.

Watching over possible problems (listen, apologies and solve the problem

Maintain the cleanliness in the lobby

Executing local store marketing activities that will generate new traffic.

Greet and seat customers and serve them in a professional, discreet and personalized way.

Practice good customer relations

Responsible for the service preparations before, during and after the service.

Actively use up selling techniques to exceed guest expectations and increase revenue

2014 to 2015

Company Café Arabica - Uganda

Designation Barista

Job Responsibilities

Welcomed and greeted customers.

Determine customers’ coffee interests and needs

Educated customers and answered queries

Followed equipment operating instructions and reporting any faults

Sold coffee beans, brewing devices, accessories, and other merchandise

Prepared and presented beverages according to established recipe and presentation standards

Cleaned the barista machine, utensils, and equipment as required and checked chiller temperatures

Completed daily inventory

Calibrate grinder for perfect flow and taste flavors. JALIA NALUBOWA

Mobile : +971-*********

Email ID : adpv7i@r.postjobfree.com

Customer Service Representative

Languages: English (Proficient),

&

Basic Arabic

HOBBIES & INTERESTS

Researching new

ideas Reading

Books.

Watching movies,

Select Series.

Internet for

continued

learning.

November 2013 to February 2014

Company Wild coffee bar

Designation Waiter

Job Responsibilities

Welcoming and greeting guests with pleasant smile and accompany them to their tables.

Take beverage and food orders and ensure that they are delivered in a timely manner.

Making coffee and other espresso-based beverages

Learn menu items and be able to describe them

appropriately to guests, tell guests about daily specials.

Upselling, selling pastries and desserts

Answer guest queries a helpful and polite manner.

Enter orders in the system and receive payment from the customers.

As guests finish their meals, ask for dessert orders.

Deliver guests bills and thank them for dining at the restaurant.

Clear dirty dishes from the tables

References: Available on request

Contact this candidate