Customer service representative
Resume:
CURRICULUM VITAE
PERSONAL SUMMARY
Name: Mercy Chumek Chepkorir
Nationality: Kenyan
Gender: Female
Marital Status: Single
Language: English, Kiswahili and Kalenjin
Telephone no: 074*******
Email: *******@*****.***
CAREER OBJECTIVES
To fully achieve the vision and goals of the organization and for the
betterment of the society. And respond to constructive criticism objectively
in view of working effectively and efficiently towards sound career growth.
PROFILE
Proactive with a strong focus on success, Self-motivated, and ability to work
with no or minimum supervision.
Enthusiastic learner and eager to meet challenges, make quick decision and
improvise when necessary.
Ability to interact with other people at all levels of the organization. Ability
and energy to work under pressure during odd hours. Focus on accuracy and
attention to details, prioritize and multitask.
Academic Qualification
2020 September - to date : KCA University
Bachelor of Commerce
2016-2017 : KCA University
Achievement CPA Part II Section 3
September 2016 October 2016 : Kenstar College of Accountancy
Achievement : Accounting package (QuickBooks)
2014 -2015 : KCA University
Achievement : Diploma in Accounting (ATC)
2013 May-June : Hope World Wide Kenya.
Achievement : Computer Packages.
2009-2012 : Sogoo High School.
Achievement : KCSE C-.
1998- 2008 : Tengecha Primary
WORKING EXPERIENCE:
July 2018 September 2018: ADEC Kenya Service Epz Ltd
Position held : Business Process Associate
1st September 2018- 30th May 2020 Zhong Wu E-commerce Co Ltd
Position held : Cashier
Duties and Responsibilities
Handling cash transaction and giving out change to customers when
necessary.
Making copies of documents to clients and helping customers in any mode
of payment
June 2020 30th August 2021 Zhong Wu E-commerce Co Ltd
Position held : Assistant Supervisor for Cashier and Customer care
department.
Duties and Responsibilities
Preparing return forms, invoice and Filling Cash Collection Sheets.
Training new cashiers and assigning duties.
Keeping daily sales record and preparing monthly report
Process return and checking to see if the items are damaged
Responding to customers queries, resolving complains and maintaining a
high standard of customer service at all time.
HOBBIES
Reading, Interacting and travelling.
REFEREES
Lucy Nyambura
Secretary Kenstar College of Accountancy
**************@*****.***
Robin Okumu
Human Resource Manager
Zhong Wu E-commerce Co ltd
***************@*****.***
Contact this candidate