Oyebade Mary Page *

OYEBADE MARY MAYOWA

**, *** ******* ***** ******, Container Bus stop

Ibeju Lekki, Lagos

GSM: 070*-***-****, 080*-***-****

Email: adpuz8@r.postjobfree.com; adpuz8@r.postjobfree.com Career Objective: Improve my skills through hard work and honesty with the aim of attaining the Company’s goal in an atmosphere of team play.

Profile: Team player, hardworking and enthusiastic person. Marital Status: Single

Nationality: Nigerian

State of Origin: Ogun (Ewekoro LGA)

Work Experience:

Interlinked Technologies Plc

(50b, Oladipo Bateye Street,Ikeja- GRA Lagos)

Designation: Front Desk /Admin Assistant

Year: August 2018 -till date

Duties:

• Welcoming guest in a courteous and friendly manner, both face to face and over the phone.

• Responding to telephone enquiries in a helpful and constructive manner

• Ensuring visitors and staff obey the COVID-19 rules by sanitizing their hand and use of Nose mask

• Maintained a tidy work environment

• Ordering of Stationery and CEO office consumables

• Ensuring cleaning staff perform all necessary functions

• Ensuring bill payment (IKEDC, LAWMA) as at when due

• Keep records of staff Attendance & Movement during office hours.

• Handling of incoming mails and outgoing mails

• Raising petty cash/ bank voucher for running office needs

• Issuing gate pass for goods only

• DSTV subscription payment

• Ensuring Generator/ Air-Conditioner /Photocopy and Fire extinguisher are serviced as at when due by keeping a maintenance and servicing form

• Carrying out administrative duties such as filling, typing, photocopying and scanning. SpacePointe Limited

(242A, AlhajiGaniyuAlimi Street, Gbagada Phase 2, Lagos) Designation: Customer Care Lead

Year: 2016 –May 2018

Duties:

• Learning about the company’s products and services and keeping up to date with changes.

• Communicating courteously with customers by telephone, SMS, Email and Letter.

• Develop Company’s Product Kits.

• Deployment of Promotional materials like flyers and Post on social media. Oyebade Mary Page 2

• Training new staff on company’s product.

• Develop company’s product Frequently Asked Questions (FAQs).

• Keep records of customer details, complaints and inquiries.

• Showcase good leadership skills to carry team member along.

• Give constant direction to team member to ensure that customer inquiries are rightfully attended to on time and in the best way possible way to give the satisfaction.

• Creating cordial relationship with team member.

• Ability to multi-task, prioritize and manage time effectively.

• Develop a training Manual for staff member to deliver a high standard customer service. SpacePointe Limited

(242A, AlhajiGaniyuAlimi Street, Gbagada Phase 2, Lagos) Designation: Customer Care Support

Year: 2016

Duties:

• Updating and on boarding products on Pointemart.

• Making calls to provide product information to assist customers.

• Appropriate response to mails received on Cayzu.

• Follow up with the dispatch rider to ensure the products are delivered to the customer.

• Using of Microsoft Excel and working on Google drive to give daily reports of calls made.

• Escalating unresolved complaints to the appropriate department.

• Developing FAQs and Answers on Company’s Product and Services.

• Developing training material.

• Using Skype as a means of communication among staff. Contact Solutions Limited (Consol)

(Plot C, Block 2 Ilupeju Industrial Estate, Oshodi Lagos) Designation: Multi-Choice Nigeria (DSTV/GOTV)

Contact Center Agent

Year: March, 2015

Duties:

• Resolving of customer complaints and answering questions regarding DSTV/GOTV products and services through telephone service using Elastix.

• Handling of irate customers’

• Logging in customer’s data on CRM platform.

• Updating existing customer information with the use of the CRM.

• Provide quality customer service on every calls.

• Escalate unresolved complaints/queries and follow up on escalated queries. Contact Solutions Limited (Consol)

(Plot C, Block 2 Ilupeju Industrial Estate, Oshodi Lagos) Designation: PROCTER AND GAMBLE

Contact Center Agent

Year: 2015- 2016

Duties:

• Attending to customers’ comments, complaints, suggestions and enquiries on Procter and Gamble brands through telephone service using MaxAgent.

• Logging in customer’s data on Salesforce CRM.

• Preparation of daily, weekly, and monthly reports via Ms. Excel for evaluation. Oyebade Mary Page 3

• Relating challenges, observations & suggestions encountered on the project to the right channels via Microsoft Outlook.

• Making use of Microsoft Outlook to send daily, weekly, and monthly reports. Lafam Facility Management

(32, Norman Williams Street, S/W Ikoyi Lagos)

Designation: Administrative Assistant to Head of Account Year: 2013 – 2014

Duties:

• Ensuring the printers /copier are in good working condition and changing the toner/ink when necessary.

• To carry out a range of administrative tasks, including, filling, photocopying, typing, and scanning.

• Packing of Christmas hampers for clients during festive period.

• Working with team spirit with fellow colleagues to boost productivity and to achieve the company’s goal.

• Ordering of stationery like (toner, photocopy paper etc.) and office consumables from stores.

• Keeping records of the newspaper supplied daily in the log book. MSF SPAIN (MedecinsSansFrontieres)

(51, Iwaya Road, Onike, Yaba, Lagos)

Designation: Data Collector(Estimation of maternal and perinatal mortality in the areas of Badia and Riverine- Makoko, Lagos)

Year: February 2012 – April 2012

Duties

• Participated as a data collector in the Maternal and Child Health Research study

• Meeting and conducting interview with respondents

• Working on boat (Makoko Riverine) and on land (Ijora-badia)

• Representing MSF in the community

• Field checking and editing of questionnaire to endure data accuracy Akin – Ruby Ventures Limited

(85, Palm Avenue Mushin, Lagos)

Designation: Admin Assistant

Year: 2006 – 2009

Duties:

• Working on the front desk, meeting and welcoming clients.

• Managing a busy switchboard, answering and transferring telephone calls and taking messages.

• Handling queries and complaints before escalating to the Manager in charge.

• Managing incoming and outgoing posts.

• Ordering stationary.

Abraham Rogic Limited

(101, Tokunbo Street, Lagos Island)

Designation: Secretary

Year: 2004 – 2005

OTHER SKILLS:

• Good Customer Service orientation

• Warm & Friendly Personality

• Good Telephone Etiquette

Oyebade Mary Page 4

• Decision Making Skills

• Excellent Knowledge Outlook, &Ms Office (especially Excel, Word and PowerPoint)

• Familiarity with office machine (e.g. Scanner and Printer)

• Proven experience as front desk representative

Education & Certifications:

Quality Assurance Institute (QAI)

Global Professional Certificate for Frontline Customer Service Profession 2015 National Open University of Nigeria (NOUN)

B.Sc. Business Administration (In View) 2020

University of Lagos Akoka, Lagos

B.sc. Business Administration (In View)

(Distance Learning Institute DLI -Degree Programme) 2010/2011

Ikeja Grammar School, Oyetayo, Oshodi 2000

(Senior School Certificate – S.S.C.E)

REFERENCE:

Mr.Chris Wright Mr. Kingsley Ezinwa

Interlinked Technologies Plc Interlinked Technologies Plc. 080*-***-**** 080*-***-****

Mrs. Olamide Achi

Simplex Business Solution

080*-***-****

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