Services Engineer Alarm Technician
Resume:
INTRODUCTION
Dear Company Representative:
Please accept this letter, and resume,
as my sincere interest in obtaining a
management position within your
organization.
RICHARD MITCHELL
Largo, Florida 727-***-****
adpuyf@r.postjobfree.com
https://www.linkedin.com/in/rich-mitchell-a5524323 PROFILE
Strong senior leadership experience and project management skills in the manufacturing/engineering of electro-mechanical and electronic devices. A dedicated, reliable, integrity driven self-starter, who possesses strong work ethics, provides consistent deliverables and quality work while functioning independently or in a team.
In addition, I have extensive experience in Sales Engineering, Business Development, and Product Management. The last 12 years I have specialized in the field of physical security, including IP Video, Access Control, Fire, and intrusion systems. My experience in Business-To-Business, industrial, dealer and distribution sales, along with my product expertise, enables me to focus on bottom-line potential and seek new growth opportunities. I have specified and sold solutions to local, state, and federal government entities, regional and national integrators, distribution, specifying engineers, and sophisticated end users. As you will see from my resume, I have a
well-rounded employment background
demonstrating a strong work ethic and
dedication. My strong interpersonal and
communication skills allow me to work
well within a team environment and
independently. I thoroughly enjoy
working with other employees, vendors
and customers with follow through on
details to achieve positive results.
If you are seeking an enthusiastic, self-
motivated individual with the ability to
quickly grasp and implement new
concepts, as well as traditional
methods, please contact me for a
personal interview. Thank you in
advance for your consideration of my
qualifications, I look forward to meeting
with you so we can become
acquainted and discuss my abilities and
work history in detail.
EDUCATION
1981 Graduated Gibbs High School, St. Petersburg, Florida 1983 A.S. in Electronics Engineering, St. Petersburg College 2000 Certified Six-Sigma Methodologist, USF MTEC
2003 Certified Computer Integrated Designer, St. Petersburg College 2020 Certified Alarm Technician Level 1, ESA Training School 2020 Certified Systems Integrator, ESA Training School
(Life Safety Alarms, Electronic Access Control, Video Surveillance) WORK EXPERIENCE
2018-2020: Technical Services Engineer, DITEK Corporation
• Understand customers’ problems; recommends solutions to meet their needs; ensures customer satisfaction working with Regional Managers, Regional Account Executives, and Distributor Sales.
• Recruit, hire, train and direct Technical Service Representatives.
• Resolve technical support issues.
• Write and update product specifications and descriptions.
• Develop and enhance technical training materials.
• Conduct technical training of staff members, channel partners and customers.
• Perform technical evaluation of competitor’s products and prepares cross reference materials.
• Work with Engineering on future product direction and strategy, provides valuable input from “the field”.
• Traveled to resolve customer and vendor issues.
• Managed the various agency standards required for our industry and worked with those NRTL’s (such as Underwriters Laboratories).
2006-2018: Technical Sales Director, DITEK Corporation.
• Understand customers’ problems; recommends solutions to meet their needs; ensures customer satisfaction working with Regional Managers, Regional Account Executives, and Distributor Sales.
• Oversee the customer proposal process and ensure that all technical information and recommendations address customer requirements.
• Recruit, hire, train and direct Technical Service Representatives.
• Resolve technical support issues.
• Write and update product specifications and descriptions.
• Develop and enhance technical training materials.
• Conduct technical training of staff members, channel partners and customers.
• Perform technical evaluation of competitor’s products and prepares cross reference materials.
• Work with Engineering on future product direction and strategy, provides valuable input from “the field”.
• Traveled to resolve customer and vendor issues.
• Managed the various agency standards required for our industry and worked with those NRTL’s (such as Underwriters Laboratories).
2004-2006: Director of Standards & Documents, DITEK Corporation.
• Implemented a system of controls to manage the creation, use and distribution of all documents within the organization.
• Managed the various agency standards required for our industry.
2001-2004: Vice President Facilities, DITEK Corporation.
• Managed the build out of our new state of the art manufacturing facility in Largo, Florida.
• Implemented a system of controls to manage the maintenance and care of the facility.
1996-2001: Vice President Engineering, DITEK Corporation.
• Managed product design and development.
• DFM (Design for Manufacturing).
• Designed and implemented manufacturing processes. 1994-1996: Vice President Plant Operations, DITEK Corporation.
• Managed the complete physical plant and all its systems.
• Implemented preventative maintenance programs.
• Implemented plant safety programs.
1991-1994: Director of Manufacturing, DITEK Corporation.
• Managed the manufacturing, shipping, purchasing and warehousing of all our products. Increased quality and output while decreasing costs. Traveled to resolve customer and vendor issues.
1989-1991: Production Manager, DITEK Corporation.
• Wrote production schedules that had the maximum utilization of staff, material and time.
SKILLS
Microsoft Office-Word, Excel, Outlook, PowerPoint
Adobe Illustrator-Graphics, labels, installation instructions Adobe Photoshop-Graphics, photo rendering, desktop publishing AutoCAD-Engineering drawings/Architectural drawings
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