Patricia Brooks Amala

Detail-orientated individual. Strong communication skills including good

oral and written communication ability. Reliable administrative assistant with experience managing front desk operations and o ering general o ce support.

Johannesburg, GP1724

081-***-****

adpuva@r.postjobfree.com

EXPERIENCE

Icon AF,Randburg, Gauteng— Call centre

agent(former),Verification o cer.

2021-Current

-Call CentreAgent

● Telemarketing

● Making outbound calls

-Verification o cer

● Evaluating agent performance with call center quality assurance.

● Call monitoring.

Stella Agro(PTY)LTD,Roodeport,Gauteng— Administration 2021-2021

● Preparing, organising and storing information.

● Dealing with queries on the phone and by email.

● Typing up letters and reports.

● Maintaining o ce systems.

● Liaising with sta in other departments, e.g. finance, HR.

● Managing diaries, scheduling meetings.

● Taking minutes at meetings.

● Ordering supplies at the o ce.

● Arranging posts and deliveries.

MDH Solutions, Admin assistant

2019 - 2020

● Answering phone calls.

● Ability to schedule meetings and appointments.

● Jotting down notes and minutes for meetings.

● Ordering and taking stock of o ce supplies.

● Preparing documents for meetings.

● Processing and directing mail and packages.

● Writing and issuing emails to di erent departments on behalf of teams or senior sta .

● Researching.

● Finding e ective ways to improve administrative processes. Justin and Kelechi’s Student Carwash,Edenvale,Gauteng — Admin

2016-2018

● Stock taking and resupply.

● Invoicing and drafting receipts.

SKILLS

● Basic administrative

knowledge

● Communication Skills

● Telephone etiquette

● Customer Service

● Telesales scripting

● Administrative

updates

● Administrative o ce

operations

● Customer follow-up

● Scheduling

● Supply Ordering

● Verbal and written

communication

● Sorting and labeling

● Mail handling

ACHIEVEMENTS

● Formerly a member

of The Ferndale high

school Representative

council of learners for

2 years.

● Former Vice President

of The Ferndale high

school student body.

● Matriculated with a

bachelors admission

pass from Ferndale

high school

● Answering phones and reserving bookings.

● Proposed process improvements to increase quality and e ciency.

● Photography and social media setup.

EDUCATION

Ferndale High School,Ferndale GP

National Senior Certificate(NCS) 2020

Skills Excel Training Institute, Call centre training(2021) Oxbridge Academy, Business management (N4) Current CERTIFICATIONS

National Senior Certificate,Bachelor's admission pass(2020) Micseta accredited call centre trained agent(2021) LANGUAGES

● English

● French

References

Stella Agro(PTY)LTD-Helen Terblanche: +27-81-015-**** Justin and Kelechi’s Student Carwash-Kelechi Nwokeyi: +27-74-753-**** Skills Excel:011-***-****/063-***-****

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