Library Clerk Customer Service

Jordan Bivolcic

Contact

Address: *** ****** *****,

Morgan Hill, CA, 95037

Phone: 408-***-****

Email: ************@*****.***

Objective

Seasoned hospitality & Sales industry professional with proven organization, leadership, administrative and communication skills seeking to further advance my career path into administration. Looking for an opportunity to apply my passion for customer service and professional experience; driving positive change and investing significantly in the successes of the organization. Skills

Hospitality Team Building

Organization Communications

Sales Stocking Management

Customer Service Performance

Improvement Commercial

Cleaning Data Entry Conflict

Resolution Proficient with

Microsoft word, Excel and

PowerPoint

Education

High School Diploma

Los Gatos High School- Los

Gatos, CA

Awards & Recognition

Community Service Award for

outstanding Leadership and

promotion- June 2017

Experience

Server

Ladera Grill- Morgan Hill CA February 2018 to April 4th, 2020

• Maintained a safe monitoring of environment and guest, while ensuring a professional and excellent customer experience.

• Collaborated with kitchen team to support order preparation, managed deliveries to ensure efficiency while minimizing customer service issues through verifying orders proactively.

• Received and resolved customer experience intakes.

• Worked with POS system to process orders, manage bills and issue complementary items for dissatisfied customers. Assistant Manager, Bartender, Server, Busser and Expo Viva Primavera- Los Gatos, CA August 2012 to July 2018

• Ensured a clean, presentable and safe environment for incoming and outgoing guest.

• Monitored payment system for accurate billing, payment and processing.

• Created and sold various drink and menu specialties for regular high-end guest.

• Invested in continuous education on new menu items and promotions, including staying current with food allergy procedures.

• Maintained professional and ethical interactions with colleagues to support the vision of the team.

• Engaged in consultations with management regarding organization for special events and customer directed promotions.

• Administered opening and closing procedures while collaborating with other management to enhance efficiency of daily functions.

• Monitored bar inventory through ordering, restocking and regulating shipment efficiencies.

• Networked with guest to ensure a pleasant experience. Sales Representative

CUTCO- Campbell, CA January 2015 to August 2017

• Established long-term professional networks and partnerships to enhance insight and support through various sales projects, promotional events and direct communication engagement.

• Developed and conducted professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Initiated sales strategies by recruiting new clients through approved company methods.

• Achieved sales goals through continuous client relationship building and promotions.

• Attended various educational opportunities to increase sales knowledge and skills.

Library Clerk

Campbell Library- Campbell, CA January 2014 to June 2015

• Monitored Library inventory and safeguarded all books.

• Developed solid understanding of various methods for cataloging books and other extensive material.

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