Clarissa Brown

Swedesboro, NJ 203-***-****

adpuue@r.postjobfree.com

OBJECTIVE SUMMARY

Meticulous worker that is excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Billing, Mental Health, Finance, Banking, legal, counseling, speaking in front of large crowds. I'm an enthusiastic customer service professional with over 20 year's client interface experience.

CORE COMPETENCIES

●Customer Service

●Patient support services

●Telecomm technical support

●Quality assurance

●Conflict Resolution

●Continuous Improvement

●Medical Insurance Authorizations

●Billing Specialist

●Credit Collections

●Training & Development

●Internal & External Customer Support

●Office Management

●Outstanding Communications

●Data Entry

●Event Planning

●Contract Negotiation & Administration

●Customer Satisfaction Metrics & Analysis

●Microsoft Office Suite

PROFESSIONAL EXPERIENCE

RADIUS GLOBAL SOLUTIONS (Thorofare, NJ) 2018 to 2019

Helps clients exceed their customers’ expectations within a highly collaborative, secure and compliant environment. Attracts the best people and empowers them with next-generation technology to consistently deliver superior results.

Collections Representative

Set up payments on delinquent customer accounts.

Handle customer disputes on account details and balances.

Actively engaged in conflict resolution and de-escalation of client issues.

GENESIS REHAB SERVICES (Williamstown, NJ) 2016 to 2017

Genesis Rehab Services (GRS) is a leading provider of physical therapy, occupational therapy, speech therapy, respiratory therapy, and wellness services, primarily for the older adult population.

Certified Nursing Assistant

Providing assistance to meet the daily needs of facility residents.

Ambulating patients using hoist and patient lifts.

General housekeeping custodial services within facility.

EASTERN ACCOUNTS (Newton, CT) 2014 – 2015

Eastern Account System has 25 years of proven success collecting delinquent accounts at the highest rates in the industry. We are uniquely positioned to respond quickly to the evolving demographics of your non-paying customer base..

Customer Service Representative/Job Coach

Inbound customer service and technical support.

Coaching and developing call center agent team of 35.

Customer Support Quality assurance.

Evaluating team daily performance for collection efforts.

Team awarded for highest collection efforts per operator.

TELETECH Inc (Binghamton, NY) 2011 – 2014

Founded to help global brands provide a great experience to their customers, build customer loyalty, and grow their business. They were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Customer Service Representative/Job Coach

Inbound customer support and troubleshooting for Best Buy customers.

Coaching and developing call center agent team of 35.

Customer Support Quality assurance.

Evaluating team daily performance for collection efforts.

Team awarded for highest collection efforts per operator.

Utilized Cisco, Avaya, Aspect, Oracle and Kana software platforms.

PROFESSIONAL CONTRACT SERVICES (Colorado Springs, CO) 2007 – 2011

PCSI is a nonprofit that employs over 1,600 people—a majority of whom have disabilities—to fulfill support service contracts valued at over $130 million annually. PCSI integrates veterans and other people with disabilities into meaningful, customer-facing jobs with competitive wages and benefits.

Quality Assurance Manager for Housekeeping

Supervised inspector and trainer for housekeeping

Maintain and monitor budgets and financial statements.

Create daily customer call logs, and government training logs.

Maintain quality records to comply with ISO 9001.

Assisted in development and execution of Quality Management corrective action plans.

Evaluated the quality of services performed by housekeeping staff, and maintained documentation for reporting efforts.

Utilized Cisco, Avaya, Aspect, Oracle and Kana software platforms.

ADDITIONAL EMPLOYMENT EXPERIENCE

Service Effectiveness Coordinator CLIFFORD W. BEERS 2001 – 2007

Office Manager/Admin Asst NORTEL NETWORKS 1993 – 2000

Hospital Corpsman United States Navy 1986 – 1991

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