MELISSA

HALCOMB

**** ******** **

GREENWOOD, IN 46143

adputk@r.postjobfree.com

317-***-****

OBJECTIVE

In search of partime position

where I can work from home in

areas of customer service, data

entry or inside sales

SKILLS

Expert customer service, account

management skills with over 12

years experience in the field,

including customer service

manager

EXPERIENCE

ACCOUNT MANAGER, EMBLEM MARKETING TEAM

November 2012 to September 2017

Promotional products industry (ASI and PPAI)

Account Manager responsible for quoting, art development and order follow through for 9 mid-west states and assistance of the National Sales Manager for the USA

CUSTOMER SERVICE TEAM SPECIALIST AND

CUSTOMER SERVICE MANAGER, MOTIONWEAR

LLC

September 2006 to November 2012

Customer service representative supporting 5 territory outside sales representatives, providing quotes, custom artwork virtual art, and processing of orders. Inbound call center and email order entry. Final 2 years served as the Customer Service Manager for team of 7 customer service agents. Worked with executive team on development of quarterly and monthly goals, and lead team to success in increasing customer satisfaction.

EDUCATION

DEGREE / DATE EARNED

School

B.S. Political Science Ball State University 1994

VOLUNTEER EXPERIENCE OR LEADERSHIP

Work diligent with Midwest Food Bank to deliver food for the underserved on the south side of Indianapolis and Johnson County Indiana

2

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