Customer Service Front Desk
Resume:
I am a highly motivated Customer Service Professional with over 20 years of
experience providing quality customer service and I am excited for the opportunity to expand my horizons with your company. Work Experience
Team Lead, Target Food Service - Atlanta, GA
February 2019 to Present
Hands on leader responsible for guiding team members in providing excellent service to store customers and cultivating a dynamic work culture. Attentively listens and communicates well with others. Creates Team work schedules which allows proper coverage during shifts. Audits and tracks department inventory to ensure product and supplies are available and stocked on shelves. Manages the ordering, receiving and organizing of Target retail and food products. Achievements:
• Excellent Performance Reviews given by leadership
• Leads with integrity, honesty and commitment to maintain a team environment that is positive and productive
Shift Supervisor, Starbucks - Atlanta, GA
August 2015 to June 2021
Responsible for daily operations which consist of Creating Positive customer experiences, and promoting company values within the team. Attentively listen to and resolved guest concerns. Review and secure daily deposits and perform register audits. Maintain positive partner relationships within the team and provide problem solving solutions as needed.
Achievements:
• Promoted to Shift Supervisor
• Awarded Partner of the Quarter 2016 and 2018.
• Management received Customer emails regarding the Positive experiences provided.
adpuqf@r.postjobfree.com
Atlanta, GA 30318
DWAYNE DENMARK
Shift Supervisor, Morsels - Omni Hotels - Atlanta, GA February 2005 to May 2015
Created positive experiences for the guest at the Omni Hotel by providing consistent, quality customer service. Assisted in training new staff members while encouraging a trusting, and energetic environment within the Morsels team. Responsible for money management, shift scheduling of hourly employees, managing shop inventory and various duties as shop Barista. Achievements:
• Promoted to Shift Supervisor
• Fostered positive work environment
Front Desk Receptionist, Hotel Club Orlando - Orlando, FL August 2003 to October 2004
Eagerly greeted guest in person and via phone. Assisted guest by answering inquires, providing quick and accurate room check in/out duties. Consistently communicated with housekeeping staff to ensure room inventory as clean and ready to occupy. Balanced guest accounts to confirm correct charges. Entertainment Team Member, Parliament House - Orlando, FL April 1999 to October 2002
Engaged with guest of the Parliament house to ensure customer satisfaction. Performed choreographed routines as part of the events team. Assisted in promoting weekly events to current and potential guest. Night Auditor - Best Western Plaza International - Orlando, FL February 1995 to July 1997
Accurately posted charges to guest accounts, processed payments and made corrections where necessary. Performed front office duties which includes working with team to confirm room inventory as clean and ready for hotel guest. Successfully multitasked duties checking guest in and out of the hotel, answering phone lines in a professional and timely manner. Managed visitor lobby area by cleaning and organizing regularly. Handled guest credit card and personal information in a highly confidential manner.
Education
Diploma, Oak Ridge High School - Orlando, FL
August 1988 to May 1990
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