Tandalon Latulas

**** *. **** **** *** #****

Port Arthur, TX 77642

Contact Phone: 409-***-****

adpuqb@r.postjobfree.com

CAREER OBJECTIVE:

To secure a challenging position with a company that demands and rewards excellence, while providing opportunities for career development and upward mobility.

SUPPORTIVE QUALIFICATIONS:

AA Degree in Human Services

Licensed Cosmetologist

Self-starter with involved style of leadership

Offer common sense, the ability to take initiative, quality orientation, and the ability to see a job through

Possess a pleasant bedside manner

Extremely hard-working and dedicated

Ability to perform well under pressure in a fast-paced environment and manage multiple tasks

Proven ability to coordinate and organize priorities to meet scheduled/unscheduled deadlines

Developed interpersonal skills having dealt with a diversity of professionals and co-workers

Highly detail-oriented and a quick learner

Adaptable to new concepts and responsibilities

Cooperative and flexible team player and equally effective working independently

EDUCATION:

2014-2017 Associate of Arts Degree, University of Phoenix (Phoenix, Arizona)

1998-2001 Cosmetology License, Arthur Stilwell Technical Center (Port Arthur, Texas)

1998-2001 High School Diploma, Thomas Jefferson High School (Port Arthur, Texas)

PROFESSIONAL EXPERIENCE:

2020-2021 Luther Speight Case Manager (Sulphur, Louisiana)

Provide Disaster Case management services to individuals and families impacted by disasters

Complete Needs Assessments to guide client into recovery

Refer clients to reputable resources serving the community

Ensure confidentiality throughout process

Maintains appropriate contact with client and ensure quality services are being provided and Recovery plan is being worked on and completed in a timely manner

Conduct home and community visits with client to show support to client

Conduct outreach events

Complete eligibility and intake for each client

Develop Recovery Plans to assist client in recovery

Communicate with client regularly

Advocate for client to meet client reported unmet needs

Customer Service

2019- 2020 St. Vincent De Paul Disaster Case Manager Supervisor (Beaumont, Texas)

Mange a team of 10 Case Managers that provide case management services to families that have been impacted by a disaster

Provide professional customer service to clients

Meet with Case Managers regularly to staff case load and keep abreast of issues

Keep Case Managers aware of program information policies, guidelines, and any changes

Provide on-going program evaluation and recommendations for continuous growth and quality

Develop staff for advancement and to ensure continuity of program

Ensure that staff are meeting the needs of families and/or individuals by completing client files including reported needs to develop a recovery plan, and making appropriate community referrals to assist clients in their recovery

Provide guidance in assessment of issues as needed

Mediate escalated situations

Oversee 350 cases at the most that are assigned to Case Managers assigned to the Disaster Recovery team

Ensure staff maintains contact with clients based on priority level, quality services are being provided, and that their recovery plan is being completed in a timely manner

Provide accurate documentation to show proof of clients being helped in a professional manner

Audit case files

Provide weekly and monthly reports to verify the overall case load, number of families/individuals recovered, trainings, and action steps taken to assist clients in their recovery

Create and use Excel to maintain average dollar amount case managers average monthly

Interview and make quality hiring decisions

Train and mentor in best practices, policies and procedures

Monitor performance, document as necessary, provide ongoing feedback and timely evaluations

2018- 2019 Disaster and Humanitarian Services Case Manager (Port Arthur, Texas)

Provide Disaster Case management services to individuals and families impacted by disasters

Complete Needs Assessments to guide client into recovery

Refer clients to reputable resources serving the community

Ensure confidentiality throughout process

Maintains appropriate contact with client and ensure quality services are being provided and Recovery plan is being worked on and completed in a timely manner

Conduct home and community visits with client to show support to client

Conduct outreach events

Complete eligibility and intake for each client

Develop Recovery Plans to assist client in recovery

Communicate with client regularly

Advocate for client to meet client reported unmet needs

Customer Service

2017-2018 Tekoa Accelerated Studies (Port Arthur, Texas)

Maintain discipline in the classroom

Prepare lesson plans

Teach on an academic level that can be understood

Look after 20 students in a classroom setting

Provide performative presentations in different areas of study

Assess students on unit and overall lessons

Train for different programs to enhance children learning ability

Conduct conferences with parents

Follow curriculum while incorporating fun ways to learn

Provide a safe learning environment

Work closely with other teachers to ensure all avenues of the curriculum is being met and delivered

2001-2021 Touches Hair Salon (Port Arthur, Texas)

Work as a Licensed Cosmetologist

Keep workstation clean and sanitize tools such as scissors and combs

Bleach, dye, and tint hair, using applicator or brush

Cut, trim, and shape hair and hairpieces, based on customer’s instructions, hair type, and facial features, using clippers, scissors, trimmers, and razors

Schedule client appointments

Shampoo, rinse, condition, and dry hair and scalp or hair pieces

Order, display, and maintain supplies

Comb, brush, and spray hair and wigs to set style

Develop new styles and techniques

Massage and treat scalp for hygienic and remedial purposes, using hands and fingers

Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance

Filing

Bookkeeping

Retail

2015-2017 Dear Care (Port Arthur, Texas)

Worked as a Healthcare Provider

Maintained records of patient care, condition, progress, and problems to report and discussed observations with supervisor and case manager

Provided patients with help moving in and out of beds, baths, wheelchairs, automobiles, and with dressing and grooming

Assisted patients with bathing

Cared for patients by changing bed linens, washing, and assisting with their personal care

Planned, purchased, prepared, and served meals to patients as needed

Performed a variety of duties as requested by patient, such as running errands and obtaining household supplies

Administered prescribed oral medications, under the written direction of physician and ensured patients took their medicine

Accompanied clients to doctors’ offices and other trips outside the home, providing transportation and assistance

Changed dressings as needed

2009-2010 Sweets to Eat (Port Arthur, Texas)

Worked as a Manager/Co-Owner

Prepared dishes from family recipes

Processed and prepared payroll

Managed employees

Assisted in opening and closing operations and trained new hires

Conducted vendor inventories on a regular basis to facilitate timely and efficient ordering and purchasing

Prepared bank deposits at the end of shift

Maintained and managed inventory and cleanliness

Responded to and resolved customer complaints and inquiries

Responsible for cashing out and verification of receipts, paperwork, and bank deposits

Utilized cash handling policies

2008-2009 Info-Place USA (Port Arthur, Texas)

Worked as a Customer Service Representative

Provided customers with information in person and by telephone

Responsible for selling gift cards, making copies, and sending out faxes

Utilized cash handling policies

Prepared bank deposits at the end of each shift

2005-2008Evangeline Home Health (Port Arthur, Texas)

Worked as an Office Manager

Established and managed office principals and procedures

Implemented a filing system

Resolved inquiries

Responsible for preparing invoices

Dictated, formatted, and prepared grants, proposals, memos, letters, and other documents

Responsible for all data entry

Created a database with information on clients

Responsible for preparing documents for presentations

Responsible for filing, answering phones, greeting clients, copying important information for files and file maintenance, sending out faxes, and handling mail

Data Entry

2003-2005 Conex/Echo (Port Arthur, Texas)

Worked as the department Timekeeper

Filing

Typing

Computer Skills

Spreadsheets in Excel

Take messages and make appointments for clients

Maintain aspects of jobsite office

Process payroll of 300 employees

Review employee timesheets to ensure information is charged to the correct job to establish correct billing to the client

Research, resolve payroll discrepancies, and make adjustments as necessary to payroll and billing

Verify and allocate employee hours in database

Dissemination of procedural changes in payroll policies to the correct parties

Maintain office policies

Prepare expense reports for foreman and superintendent on job site and submit for payment

2001-2003Spherion (Nederland, Texas)

Worked as a Customer Service/Sales Representative

Provided customer service in a call center environment

Responded to and resolved customer complaints and inquiries

Demonstrated the ability to make quick and accurate decisions

Interacted with customers giving advice with service, plans and coverage

Implemented various, unique sales strategies and techniques for sales

Maintained above average quality and closed sales rates

Strived to deliver on all promises

Cooperated extensively with Sprint P.C.S. Headquarters

Professional References

RaNoda McClain, Port Arthur EDC

Marketing Manager/ Business Recruiter

409-***-****

Esterine Julun, Bob Hope School

Counselor

409-***-****

Nzingha Williams, Fehl Price School

Educator

401-***-****

Contact this candidate