Collection Representative Administrative Assistant

CASEY STONE

*** ********* ****, **********, ** **742 C: 240-***-**** ************@*****.***

Summary

I am a highly organized, self-starter and multi-tasker with strong communication skills. I am seeking a challenging and rewarding position with growth opportunities in the clerical field.

Key Skills

Strong organizational skills

Active listening skills Telecommunication skills

Strategic planning and implementation

Letters and Memos

Customer Service Expert

Telephone Inquiries Specialist

Establishing rapport with people from diverse backgrounds Prioritization Scheduling Data collection

Data Entry

Alphanumeric data entry Calendaring Alphanumeric filing Energetic work attitude Adaptive team player

Ability to multitask

Microsoft Office Suite Microsoft Outlook Microsoft PowerPoint Microsoft Word

Microsoft Excel

Work Experience

Administrative Assistant 09/2006 to 02/2008 Ameriprise Financial Ellicott City, MD As an Administrative Assistant, I provided administrative support to a team of 8 Financial Advisor's so that all operations within the office ran efficiently and smoothly. Daily responsibilities included scheduling and confirming appointments,meet and greet clients, create and maintain active files, taking minutes, planning and executing conferences and conference calls, create and maintain active files, answer and screen telephone calls, route mail and order office supplies.

My responsibilities and duties extended out to the marketing field. On a yearly basis I planned, organized and executed the yearly "Thank You Cruise" for the top 100 clients. This included, reserving a cruise ship in the Inner Harbor inBaltimore, MD, creating spreadsheets in Excel, purchasing and mailing invitations and flyers, booking entertainment and caterers, and ordering brochures.

CSRII 07/2001 to 01/2006

JPMorgan Chase Frederick, MD

As a Customer Service Representative, I started off working in the Correspondence department. I was responsible for

reviewing incoming mail and making necessary changes to Cardholders accounts such as name changes, address changes, phone number changes, birthdate changes, adding authorized users to Cardholders accounts, adding secondary cardholders, decreasing cardholders annual percentage rates when requested and issuing credits. When the

wrong mail was sent to my department, I forwarded the mail to the correct department. All mail was scanned in electronically. Once changes were made to accounts, I created/edited system generated letters and mailed them out.

Later on, I transferred to the Call Center in Frederick, MD where I then began my career as a Collection Representative.In this position, outbound calls were placed to cardholders who were 30+ days behind on their payments. Responsibilities Included collecting funds, setting up "promise to pays", advised cardholders of payment options and payment plans

available to him/her.

Educational Background

Business Management University of Phoenix

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