Executive Assistant Data Entry
Resume:
Carole Thompkins
Atlanta, GA 478-***-**** ***************@*****.***
https://www.linkedin.com/in/carole-thompkins-4a463b109 SUMMARY
10+ years of direct-to-consumer business and e-Commerce customer service experience resolving customer issues remotely via email, live chat, social media, and phone. AREA OF EXPERIENCE
- Online Chat Support Tools: Messenger, Ping
- Microsoft Office 365 - Microsoft Office, Microsoft Excel, Microsoft Powerpoint
- Google Suite - Google Docs, Google Sheets, Google Slides Complaint Resolution, Service-based selling, Customer Data Entry, Social Media Customer Support (Facebook Live, Instagram, Shopify)
EXPERIENCE
EJIJI Boutique Owner 2021-Current (direct-to-consumer business)
● Provided customer support daily on Facebook, Pinterest & Instagram resulting in 5K new followers
● Created personalized email and live chat templates that improved customer service response time 12% Y-O-Y
● Greeted customers and asked open-ended questions to assess needs.
● Resolve customer issues via social media Facebook, Instagram and Pinterest and email by providing product information & directions to return or exchange an order. JewelTonez Owner 2017- 2020 (online direct-to-consumer business)
● Built and maintained Zendesk FAQ knowledge base that reduced internal customer inquiries 19% in 2 months
● Maintained 98% positive customer rating by keeping close eye on customer interactions, touchpoints, and methods of engagement.
● Help customers by educating them on unique pieces and items at specific price points. Boats With Gusto Executive Assistant 2005 - 2009 (direct-to-consumer business)
● Answer phones, take messages, screen callers
● Created and implemented company policies and procedures
● Processed employee time and payroll
● Book meetings and travel for executive
● Perform clerical duties (data entry, addressing, filing)
● Installed and maintained customer database
CERTIFICATIONS
ServeSafe Certification, Gold Level Work Ready Certificate received,
Contact this candidate