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Bakery Manager Customer Service

Location:
Phoenix, MD
Posted:
January 08, 2022

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Resume:

BARBI PARRIS

Nottingham, MD ***** 410-***-**** adpu6s@r.postjobfree.com

SUMMARY

Resourceful Bakery Manager with years of experience overseeing all aspects of daily bakery operations, including production, hiring, and training. Adept at working with an inventory consisting of more than 15 stock items. Committed to providing optimal customer service and assisting customers in selecting appropriate baked goods for events. SKILLS

Employee scheduling

Recruitment and hiring

Purchasing

Training

Problem-solving abilities

Retail sales customer service

Courteous demeanor

Customer relations

Adaptive team player

Sales expertise

Critical thinking

Communication skills, both

written and verbal

Organizational, analytical and

interpersonal skills

Detail-oriented

EXPERIENCE

08/2011 to 07/2019 Bakery Manager

Shop Rite/Kleins Belcamp, MD

Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.

Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.

Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.

Minimized cross-contamination and infection risks by consistently following safe food handling procedures.

Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

Implemented and executed merchandising programs to maintain and increase sales.

Trained new bakery employees to use POS system to document orders, process payments and check progress for customers. Created new recipes and developed process improvements to avoid wastages.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Resolved problems or concerns to satisfaction of involved parties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

EDUCATION AND TRAINING

06/1989 High School Diploma

Saugerties Senior High School Saugerties, NY



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